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Creative Cloud slows down my Mac in OS Sierra.

Community Beginner ,
Dec 11, 2016 Dec 11, 2016

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Hello there,

A week ago I noticed that my machine was running really slow and my mouse was freezing on screen quite often. In addition, I couldn't get my Photoshop CC to work properly. To highlight, this started out of the blue 2 months after I took the update in Sierra and since then it was working great.

I tried many different ways to make Photoshop work but with no luck. I removed my add blocker from Safari and I tried to go back in older CC versions.

Nothing worked until I uninstalled Creative Cloud on my machine and now everything seems to work as normal.

Does anyone of the gurus know what is happening? Shall I drop CC desktop at all?

Thank you in advance.

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correct answers 1 Correct answer

Community Expert , Dec 14, 2016 Dec 14, 2016

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Community Expert ,
Dec 12, 2016 Dec 12, 2016

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

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Community Beginner ,
Dec 14, 2016 Dec 14, 2016

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Hello kglad,

Thank you for your reply, it was really useful.

I followed the process above and I got my Creative Cloud app to work and it was OK for about a day and a half.

Once I restarted my computer though the problem is back. It takes aprox 1.5 hours to make the CC running (after booting) and Photoshop refuses to open. So I get a "not responding" app for about 2 hours until I finally force to kill.

My machine runs on 24GB of RAM, 1TB Hard Drive (650GB used) and 3.2 GHz Intel Core i5.

Any  ideas?

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Community Expert ,
Dec 14, 2016 Dec 14, 2016

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you have something on your computer that's removing some needed files.  typically that would be a cleaner program, av or antimalware.

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Community Beginner ,
Dec 14, 2016 Dec 14, 2016

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The only thing I had was an add blocker on my Safari, which I have removed completely.

I tried several combinations to run Photoshop CC and it seems that it won't run when my CC app is running as well. Once I quit CC and re-open Photoshop then everything works just fine, although I can't access any of mine Libraries. Sometimes though this act doesn't work at all.

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Community Expert ,
Dec 14, 2016 Dec 14, 2016

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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