Creative Cloud update fails... error A12E1

Explorer ,
Aug 26, 2013 Aug 26, 2013

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Creative Cloud has been trying to update for the past week, but fails every time with error code A12E1:

Screen Shot 2013-08-26 at 9.15.18 AM.png

Mac OSX 10.8.4.

Anyone else having this issue?

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correct answers 1 Correct answer

Adobe Employee , Aug 26, 2013 Aug 26, 2013
Hi ADI-Dallas,Please perform the below steps:1) Reboot the computer.2) If error still persist, Rename the OOBE folder to OOBE OLD fromMac: MAC HD/Library/Application Support/Adobe3) Download Creative cloud once again and try launching.4) If you still faces an issue then Quit/End the AAM notifier processWindows:Press Ctrl Alt DeleteStart Task ManagerClick the 'processes' tab and check if you have AAMNotifier runningIf so, click End TaskMac:Go to Spotlight (magnifying glass at top right on your sc...

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Adobe Employee ,
Aug 26, 2013 Aug 26, 2013

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Hi ADI-Dallas,

Please perform the below steps:

1) Reboot the computer.

2) If error still persist, Rename the OOBE folder to OOBE OLD from

Mac: MAC HD/Library/Application Support/Adobe

3) Download Creative cloud once again and try launching.

4) If you still faces an issue then Quit/End the AAM notifier process

Windows:

Press Ctrl Alt Delete

Start Task Manager

Click the 'processes' tab and check if you have AAMNotifier running

If so, click End Task

Mac:

Go to Spotlight (magnifying glass at top right on your screen)

Type Activity Monitor

Press Return to open Activity Monitor

Check in the Activity monitor for AAMNotifier

Quit that process if you find it

Thanks!

Ankit

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Explorer ,
Aug 27, 2013 Aug 27, 2013

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Ankit,

Thanks. This solved the issue... I had to rename the folder AND quit the process mentioned. Just renaming the folder didn't work.

Best,

Dallas

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