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creative cloude infinite loading

New Here ,
Feb 17, 2021 Feb 17, 2021

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I have tried everything but I still can't start creative cloude. 

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Creative Cloud, New user

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Adobe Employee ,
Feb 17, 2021 Feb 17, 2021

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Racz, sorry you are encountering problems using your new Creative Cloud Photograhy plan.  Has the Creative Cloud desktop app ever worked on this computer?  What steps did you take to try to allow the Creative Cloud desktop app to open?

 

Finally, please be aware that to use an individual plan the computer must have access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html. If the membership has never worked, then I would recommend you start by verifying the computer has the required access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.

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New Here ,
Feb 17, 2021 Feb 17, 2021

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Hi!

my membership has been working great until this morning I have tried reinstalling creative cloude, limited acsess repair tool, repairing in the control panel. I logged out than logged in, and a few other things i don't remeber.

 

 

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Adobe Employee ,
Feb 17, 2021 Feb 17, 2021

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Thanks, Racz, then please see https://helpx.adobe.com/creative-cloud/kb/fix-blank-white-screen-sign-in.html which provides several additional troubleshooting steps that can resolve this behavior.

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New Here ,
Feb 17, 2021 Feb 17, 2021

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So after i have done these steps it says that I have to log in when I start creative cloude but after I log in everything stays the same as in the video.

 

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Adobe Employee ,
Feb 17, 2021 Feb 17, 2021

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Ok, then please begin a chat session at https://helpx.adobe.com/contact.html so direct assistance can be provided to resolve the current error.   Depending on the nature of the error, you may need to use a different device or connect on a different network if you cannot establish a chat session.

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