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I'd a computer problem that required resetting the laptop. It uninstalled my CS6 Master collection. I downloaded a replacement but install won't accept the serial numbers I'vee got for it. Cant seem to find the right contact form or email address to deal with this, What should i do next?
Where did you download a replacement? If not direct from Adobe, you may have a serious problem with a pirate version
For serial number programs you may download ONLY if you bought direct from Adobe via download
-Log-in to your account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear
---as always, write the serial number in a text file AND copy that text file and the
---download file(s) to an external drive (or two) to be sure you have what you need
-if you did not buy direct from Adobe via download you must find your original install
-if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought and lost a disc Adobe does not provide a replacement via download
-if you bought a download from a 3rd party vendor you will need to contact that vendor
If you did not download the EXACT same installer, your serial number will not work
Thank you for posting your query here.
If you have a CS6 Serial Key for a Volume License, than you may need to Sign in to : https://licensing.adobe.com/ with your registered Adobe ID and refer to the steps as mentioned under "Find your serial numbers" in the following help article : https://helpx.adobe.com/in/x-productkb/policy-pricing/volume-licensing-site.html#Findserialnumbers
I hope that helps.
If it's a student/teacher license you can ONLY use your original installer, and if you didn't keep it, there is no replacement and you lost something valuable.
WARNING. This is a public forum, not a way to contact Adobe!! Someone may contact you SAYING they are from Adobe. This happens all the time: it is a SCAM. Don't respond to anyone who contacts you "from Adobe" because they WILL NOT contact you. You must contact them through your provided channel.