CreativeCloudSet-Up.exe fails to load, returns error code 48

[baconsandwichrob]

As the title says.

Following a support representative's advice I deleted the contents of my %temp% folder and deleted the opm.db file.

I then rebooted (unfortunately my computer had some problems and I lost contact with the support representative) and tried to re-run CreativeCloudSet-Up with exactly the same result.

I have repeated the steps above with no luck. The program always returns error code 48, a critical file/directory can't be accessed.

Any ideas? Thank you.

[baconsandwichrob · Accepted solution]

*solved*

My users folder is on my drive D: and so is my downloads directory (as set up by Windows) - this seemed to be the problem. I moved CreativeCloudSet-Up.exe to my Desktop (which is still on drive C:) and it now says it's installing.

Hope this helps someone else.

[mjgilmour]

Hey im getting the same problem. However this solution hasnt helped unfortunately.

i tried to move it onto the desktop which failed. so then i moved it directly onto the c drive and it still is failing...

any ideas?

[MissyHils]

Just found your suggestion after hours of frustration attempting to re-install Creative Cloud. It worked first time - huge thank you.

[cicirox]

Worked like a charm moving it to the desktop. Thanks!

[sages51187149]

Surely helped me

[JoelC.]

Worked for me.. Awesome!  Thank you!

[demetrius062076]

This worked for me. Thanks. 

[dineshs93552134]

Thanks a lot.. Helpful solution

[mrrrrrrr]

what a ridiculously bad piece of software

[marthaj2292]

Thanks! I moved the CreativeCloudSet-Up.exe file to the desktop and it worked perfectly...I've searched everywhere for the right answer, this is a lifesaver.

[Jithom]

*solved*

My users folder is on my drive D: and so is my downloads directory (as set up by Windows) - this seemed to be the problem. I moved CreativeCloudSet-Up.exe to my Desktop (which is still on drive C:) and it now says it's installing.

Hope this helps someone else.

...........................................................................................

It works, thanks!

[wayneh1994]

Thanks, did that and it worked

[jonas b.r95074841]

Thanks a lot. this hint helped me a lot!

[Liny_Wang]

But it is not useful for me!

I move it to my desktop, but it dont want to install!

[용기정3112203]

In my case, I moved it to Drive D(not system drive) and it worked perfectly

[Liny_Wang]

Thank you very much, I can install it now!

[stewartm84337618]

How do you move it to a diff drive please

[stewartm84337618]

Ok I HAVE tried nd tried, ecen mocing CC folder to desk top and STILL get error 48

[x8x_foxy_x8x]

I updated my CC by rebooting in Windows Safe Mode with Networking and it updated perfectly

[kathleen nut]

After hours of aggravation......finding your advice was amazing.  Thanks!

[katef56775055]

Hi, I was wondering if anyone else found a solution to this issue? Ive tried locating the .db file so I could delete it, deleted all temp files through "Disk Cleanup" and moved the cc install exe to desktop but no luck so far. Definitely appreciate any further ideas if there are any.

Many thanks

K

[stes15021858]

Hi for me it had to do with permissions, if its on a work computer check if you have the correct permission to install it on the selected drive.

[puneets36374964]

I had put it on the desktop but now it gave me and Error 81!

Kindly help

[MWorrell]

Saved me... thanks! This software is ridiculous.