CreativeCloudSet-Up.exe fails to load, returns error code 48

[baconsandwichrob]

As the title says.

Following a support representative's advice I deleted the contents of my %temp% folder and deleted the opm.db file.

I then rebooted (unfortunately my computer had some problems and I lost contact with the support representative) and tried to re-run CreativeCloudSet-Up with exactly the same result.

I have repeated the steps above with no luck. The program always returns error code 48, a critical file/directory can't be accessed.

Any ideas? Thank you.

[targix_36542841]

Big Thanks !!!!!

[KWisthphoto]

Moved the first (original) not copy 1 to desktop.

Worked immediately

Thanks

[barbaras17809878]

Perfect - I tried the cc cleaner tool - redownloading and was still getting error code 48. This worked - thanks!

[salwanh60598194]

Thanks

Great help

[LinusF]

I got CC from C: to D: but then it required a download & install.  It re-installed to C:--- it does NOT ask where to install ---  but works (now I think).  FYI:  Over the past two months I've worked with Adobe chat & telephone support on this and a related issue without much success.  Good show.

[robs1444293]

yes the app has to be in your c directory any other partition it wont install

[eva20615773]

Thank you! This was very helpful!

[violettam73048781]

Thanks! it works now.

[Guest]

Thanks!

[Seenu147]

Thanks, it get work

[rkboz]

Thank you that did it for me!! Yeah!

[wijia50663693]

thanks !! its worked ...

[lolad81372235]

Thank you!!! Worked like a charm

[manny11772913]

Thanks

[walterm71787752]

1. I moved it to my Desktop and it worked.  Adobe, this is very poor.  How long have you know about this and why have you not fixed it.  Customer experience with 5 mins of purchasing the product very very disappointing.

[ismonroy]

Solved. I moved it to root of drive C: