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Erro C301

New Here ,
Jan 14, 2018 Jan 14, 2018

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Eu formatei meu computador e fui tentar reinstalar os programas da Creative Cloud, porém agora, aparece essa mensagem:

Sem título.png

Não sei mais o que fazer, isso acontece com TODOS os programas da Adobe.

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Creative Cloud , Installation

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correct answers 1 Correct answer

Adobe Employee , Jan 15, 2018 Jan 15, 2018

Hi Alyonas80863638,

As you have mentioned you are unable to install Adobe Creative cloud apps as it fails with an error code "C301",

I would recommend you to uninstall the Microsoft Visual C++ Redistributable 2015, see the steps on how to do that in the below help document:

Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Photoshop Elements

Once uninstalled, use the below link to manually download and install Microsoft Visual C++ Run-time 2015:

Download Visual C++ Redistributable for Visual Studio 2015 from Official Microsoft Download Center

...

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Adobe Employee ,
Jan 15, 2018 Jan 15, 2018

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Hi Alyonas80863638,

As you have mentioned you are unable to install Adobe Creative cloud apps as it fails with an error code "C301",

I would recommend you to uninstall the Microsoft Visual C++ Redistributable 2015, see the steps on how to do that in the below help document:

Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Phot...

Once uninstalled, use the below link to manually download and install Microsoft Visual C++ Run-time 2015:

Download Visual C++ Redistributable for Visual Studio 2015 from Official Microsoft Download Center

Let us know if this helps.

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New Here ,
Jan 15, 2018 Jan 15, 2018

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Thank you so much for that!! Just solve my problem.

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Adobe Employee ,
Jan 16, 2018 Jan 16, 2018

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You're Welcome!

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Enthusiast ,
Nov 22, 2019 Nov 22, 2019

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Pretty sure that's not going to work on my Mac.

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New Here ,
Mar 29, 2020 Mar 29, 2020

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my point excactly

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Participant ,
May 24, 2018 May 24, 2018

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I have the same error, but no Visual Studio 2015 installed. But 2008, 2010, 2012, 2013 and 2017. What now?

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Adobe Employee ,
May 24, 2018 May 24, 2018

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Hi Wdburgdorf,

As you are getting error 'Error code 301' while installing Creative Cloud apps, and you don't see Microsoft Visual C++ Redistributable 2015 installed in your machine.

I would recommend performing the steps shared in my reply above on Microsoft Visual C++ Redistributable 2013 and Microsoft Visual C++ Redistributable 2017.

Use the following link to download them: https://support.microsoft.com/en-in/help/2977003/the-latest-supported-visual-c-downloads

Let us know if this helps.

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Participant ,
Jun 19, 2018 Jun 19, 2018

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Meanwhile I have been able to uninstall and then reinstall CC - without trying to install any new C++. I used the Cleaner Tool to uninstall, it was not possible without that tool.

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Community Beginner ,
Sep 18, 2018 Sep 18, 2018

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Hi,

I had the same issue on Windows 10.

Tried the above instructions (uninstall all Visual C++ then install 2015 version).

What worked: Repair "Adobe creative cloud" from the configuration panel (where you can uninstall or modifiy a program). It took a while and nothing seamed to happen for 10 or 15 minutes. It exited my adobe creative cloud software. I tried to launch it again and then the update ran without any error.

Yves

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New Here ,
Nov 06, 2019 Nov 06, 2019

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I am on the latest Mac OS and im still having issues updating and installing my adobe apps keeps giving error 301

 

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New Here ,
Feb 26, 2020 Feb 26, 2020

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I have the exact same problem, and I am on the latest mac. I see no solution.

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Community Beginner ,
Mar 13, 2020 Mar 13, 2020

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Hi Bruno, Im experiencing the eact same issue on Mac (10.15.2) - did you find a solution yet?

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New Here ,
Mar 13, 2020 Mar 13, 2020

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Hello Spectre. 

After several days it finally worked by itself.

I did nothing else but wait. I hope it will work for you as well. Good luck!

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Community Beginner ,
Mar 13, 2020 Mar 13, 2020

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Hi Hayden, I'm currently getting the exact same issue on Mac - did you find a fix?

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New Here ,
Mar 29, 2020 Mar 29, 2020

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i see the people with mac arent getting any answers

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New Here ,
Apr 02, 2020 Apr 02, 2020

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This is very disappointing: saw Error 301 on my Mac, tried reinstalling Creative Cloud from a fresh download, but the error persisted, so ended up here… finding that the best Mac solution available is to simply wait and hope it goes away. Generally expect more from Adobe software than bugs that may or may not go away with time.

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Adobe Employee ,
Apr 02, 2020 Apr 02, 2020

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Nashwaak, I would recommend starting a new discussion as this public forum discussion thread is regarding people encountering Error 301 on Windows.  The solutions offered are not applicable for macOS.

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New Here ,
Apr 13, 2019 Apr 13, 2019

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Hi,

I tryed all the suggestion refered here and nothing worked with me. Any other option I can try to solve this error?

Ana

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Community Beginner ,
Mar 29, 2020 Mar 29, 2020

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Delete the Adobe software and buy some that works.

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Adobe Employee ,
Mar 30, 2020 Mar 30, 2020

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Ana, are you also receiving Error 301?  The public discussion thread you responded to was last active in 2018.  I would recommend either contacting our support team at https://helpx.adobe.com/contact.html for direct assistance or starting a new public forum discussion with the specific errors you are facing and the steps you have implemented to resolve the error.

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New Here ,
Nov 22, 2020 Nov 22, 2020

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LATEST

I used this and it completely fixed the issue for me.

https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

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