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Error- Adobe Creative Cloud, needed to resolve this problem, is missing or damaged

Adobe Employee ,
Jul 21, 2020 Jul 21, 2020

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While installing the Creative Cloud desktop app you might get this error - 

'Adobe Creative Cloud, needed to resolve this problem, is missing or damaged'

 

See this link below and follow the steps to resolve the error:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

 

If you still face problems, post in our community or contact support: https://helpx.adobe.com/contact.html

 

Thanks 

Kanika Sehgal 

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Adobe Community Professional ,
Jun 05, 2018 Jun 05, 2018

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New Here ,
Jun 05, 2018 Jun 05, 2018

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This link doesn't work. When you press download, it says the app has been installed and crashes to an open page.

I can't find where the app has already been installed and if I try uninstall it says: Another version of Creative Cloud desktop or other Adobe installer is currently running.

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Adobe Employee ,
Jun 05, 2018 Jun 05, 2018

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Helen Williams, in what way does the link offered by Kglad not work?  What are you pressing download on?  Are you attempting to download and run the CC Cleaner Tool?  Were you able to locate and rename the OOBE folder as discussed in solution 3 of Adobe Creative Cloud, needed to resolve this problem, is missing or damaged ?

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New Here ,
Jun 05, 2018 Jun 05, 2018

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I went through all 4 solutions including renaming the OOBE folder and the cleaner tool. And then followed the link: http://www.adobe.com/go/adobecreativecloudapp

It takes me to this page:

Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

where I press the blue button download and then it says that Adobe app mgr has already been installed, and then crashes to a page saying it won't open.

Every avenue I go down in trying to install the Adobe app mgr it comes up with the message: Adobe Installer is already running. Please close other Adobe Installers and select retry option to continue with this installation.

When I use Creative Cloud uninstaller it comes up with the message: "Another version of Creative Cloud desktop or other Adobe installer is currently running. To continue, please close this instances first." I can't see where they are open. If I go to the app mr at top of desktop, I press quit and nothing happens.

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Adobe Employee ,
Jun 05, 2018 Jun 05, 2018

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Helen, are you receiving this error in the newly created local administrator account too?  If so then please begin a chat session at Contact Customer Care so that direct assistance can be provided to resolve the error.

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New Here ,
Jun 05, 2018 Jun 05, 2018

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I've tried getting to live chat or finding a tel number, but it keeps sending me to this forum. As you might imagine I'm getting more frustrated by the hour. It gives you 3 questions.

1. What can I help you with, so I press button for Creative Suite.

2. What type of issue are you experiencing - I've tried all 8 options

so by the time I get to

3. Would you like to contact us, the only option left is the forum. The chat and phone buttons disappear.

Helpppppp!

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Adobe Employee ,
Jun 05, 2018 Jun 05, 2018

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Helen, I am very sorry that you continue to face so many difficulties.  If you are unable to establish a successful chat session at Contact Customer Care then please use an alternate web browser, smartphone, or tablet to begin the chat session.  It is likely that the current web browsers security settings, add-ons, or plug-ins are preventing you from establishing a successful chat session.http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

The same browser error is also likely preventing you from reviewing and completing the steps listed in Adobe Creative Cloud, needed to resolve this problem, is missing or damaged which should allow the resolution of the error.

I did review the e-mail address you are using to post to this public forum, Helen, and you are fully entitled to support.  If you do determine which security software or plug-in is preventing you from successfully establishing a chat session, then please update this public forum discussion.

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New Here ,
Jun 06, 2018 Jun 06, 2018

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I have tried your Contact Customer Care on 3 different browsers and on a tablet. The same thing happens. When I get to Questions 3. Would you like to contact us, then the chat and phone options disappear and I can only choose community forums.

Can you provide another link so I can go direct to chat or provide a UK number to ring pleeaaaassse!

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New Here ,
Jun 06, 2018 Jun 06, 2018

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I had to cheat and could chat online about Account issues as the button stayed onscreen so I could select. I eventually got transferred to technical online chat. So there's something wrong on the website why you can't choose this option when reporting a technical issue. As I said I tried on 3 different web browsers on laptop and tablet. Problem sorted now - thank you.

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Adobe Employee ,
Jun 06, 2018 Jun 06, 2018

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Helen, thanks for the feedback and I am happy to hear that you were able to establish a successful chat session.

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New Here ,
Oct 18, 2018 Oct 18, 2018

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I know this is an old session, but what was out come and the solution to the issue please.

I ask because I just got the same error and I know why, but can't remember where I made the change, I'm trouble shooting issues on my PC and I changed the OOBE file to bckup and i need to undo it.

Update: I made the file rename OOBE.old

I found the the file programsx86/Common/Adobe I changed the it back to OOBE and no more issues.

OS: Win7 Ultimate X64.

All is well

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Community Beginner ,
Nov 01, 2018 Nov 01, 2018

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If you or any one still have this error you can try the followings:

1- Download the the Adobe Application manager or Adobe creative cloud Desktop App from the following working links:

For windows:

https://supportdownloads.adobe.com/detail.jsp?ftpID=4773

for mac:

https://supportdownloads.adobe.com/thankyou.jsp?ftpID=4774&fileID=4438

2- Delete the OOBE and AAMUpdater folders from the following directory:

For Windows:

C:/Users/MY-PC/AppData/Local/Adobe/

For MAC:

~/Library/Application Support/Adobe/

3- Delete Adobe Application Manager & OOBE folders from the following directory:

For Windows:

C:\Program Files (x86)\Common Files\Adobe

For MAC:

Library/Application Support/Adobe/

4- For MAC user (and for Windows user only if you are unable to delete the mentioned folders), download the Adobe Creative Cloud Cleaner Tool from the following links:

For windows:

https://download.adobe.com/pub/adobe/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe

For mac:

https://download.adobe.com/pub/adobe/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

5- Run the tool and clean the Adobe Application Manager.

6- Install Adobe Application Manager that you have installed in step number 1.

The error will disappear.

If you still confused about mentioned steps, you can watch this video.

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New Here ,
Jan 28, 2020 Jan 28, 2020

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The links no longer work to follow your steps. The link that I receive in my error when I try to open lightroom - 

http://www.adobe.com/go/applicationmanager also does not go to a real link. I am getting pretty fed up! Anyone have any current links to somehow getting a new application manager? I do NOT want a CC subscription. I bought the last tangible version of lightroom available for exactly this reason. Thanks!

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New Here ,
Feb 24, 2020 Feb 24, 2020

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Still cant download application manager.  HELP-real help, please

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New Here ,
Oct 06, 2018 Oct 06, 2018

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I am having a very similar issue, however when I run "Adobe Application manager"  I am told to go to "http://www.adobe.com/go/applicationmanager_uk " a weppage that does not exist, pretty poor administration from a company the size of Adobe.

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Adobe Employee ,
Oct 08, 2018 Oct 08, 2018

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Branching to a new discussion.

Covertcop, can you please provide more details on when you are receiving an error message regarding the Adobe Application Manager?   What Adobe software titles do you have installed?

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Contributor ,
Nov 17, 2018 Nov 17, 2018

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Covertcop isn't answering, but I have the same message now. I have Acrobat DC, InDesign, Illustrator, Photoshop and Premiere installed. I get the error when using Acrobat. It doesn't seem to affect anything but it's like swatting away a fly all the time.

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Adobe Employee ,
Nov 28, 2018 Nov 28, 2018

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Andrewb38571671, sorry to hear that the Adobe Application Manager is becoming damaged.  Please use the steps listed in Adobe Creative Cloud, needed to resolve this problem, is missing or damaged to remove and reinstall the Creative Cloud desktop app.

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Contributor ,
Nov 28, 2018 Nov 28, 2018

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It's gone away of its own volition. I'll never understand.

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New Here ,
Jul 02, 2018 Jul 02, 2018

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First of all, sorry for my english, i've been experimenting this issue for so long, but now I need Adobe so much. I tried installing it from the link it shows and i tested almost all the YouTube tutorials with no results aparently, and i also used the adobe cleaning tool (and revo uninstaller) to get rid of everything of adobe from my computer and do a clean instalation, but it comes the same error, again and again.

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Adobe Community Professional ,
Jul 02, 2018 Jul 02, 2018

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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New Here ,
Dec 15, 2014 Dec 15, 2014

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-After Installation of Photoshop Elements the following error message appears:
"Adobe Application Manager, required to verify your license, is missing or damaged.
Please download a new copy of Adobe Application Manager from
http://www.adobe.com/go/applicationmanager"
-When Application Manager is downloaded and attempting to install:
"We've encountered the following issues
Installer failed to initialize. Please download Adobe Support Advisor to detect the problem."
-Support Advisor is no longer available.

?????

Is this another money milking exercise on Adobe's part to join to the paying Creative Cloud membership?
?????

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Guide ,
Dec 15, 2014 Dec 15, 2014

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Which Operating System You are using?

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New Here ,
Dec 16, 2014 Dec 16, 2014

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WIndows 7-64 bit

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Guide ,
Dec 16, 2014 Dec 16, 2014

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Try below steps

Hold windows key on your keyboard and Press R key.

In Run window, type Appdata and click on Ok

Open Local > Adobe folders

Delete AAMUpdater and OOBE folders

Now navigate to C:\Program Files (x86)\Common Files\Adobe

Delete Adobe Application Manager and OOBE folders

Reinstall Adobe Application Manager from

http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID=4437

Then try

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