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Error- Adobe Creative Cloud, needed to resolve this problem, is missing or damaged

Adobe Employee ,
Jul 21, 2020 Jul 21, 2020

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While installing the Creative Cloud desktop app you might get this error - 

'Adobe Creative Cloud, needed to resolve this problem, is missing or damaged'

 

See this link below and follow the steps to resolve the error:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

 

If you still face problems, post in our community or contact support: https://helpx.adobe.com/contact.html

 

Thanks 

Kanika Sehgal 

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New Here ,
Apr 28, 2015 Apr 28, 2015

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Worked for me. Thanks

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Participant ,
Apr 30, 2015 Apr 30, 2015

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Thanks Brucgovn. That cleared things up for me.

I wonder what has caused this? All was fine until yesterday.

I did update Creative Cloud 3 days ago. Maybe it was something in the update.

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Adobe Community Professional ,
Apr 30, 2015 Apr 30, 2015

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You are welcome

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New Here ,
May 22, 2015 May 22, 2015

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Thank you immensely!!!! You dear sir are the 13th Olympian God in my books!!!

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Adobe Community Professional ,
May 22, 2015 May 22, 2015

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You are most welcome

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New Here ,
Jun 12, 2015 Jun 12, 2015

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Thanks Brucgovn...this worked great.

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Adobe Community Professional ,
Jun 12, 2015 Jun 12, 2015

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You are welcome

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New Here ,
Jun 19, 2015 Jun 19, 2015

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Thank you so much!

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New Here ,
Jun 21, 2015 Jun 21, 2015

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Thanks Brucgovn! It works

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Adobe Community Professional ,
Jun 21, 2015 Jun 21, 2015

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You are most welcome

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Community Beginner ,
Jun 22, 2015 Jun 22, 2015

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Thanks Brucgovn, was having the same problem and your answer solved it.

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Adobe Community Professional ,
Jun 22, 2015 Jun 22, 2015

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Bravo

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Engaged ,
Feb 20, 2016 Feb 20, 2016

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Perfect! Worked for me. Thank you

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New Here ,
Dec 02, 2016 Dec 02, 2016

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its a dmg file ....

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New Here ,
Jan 24, 2016 Jan 24, 2016

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I am also suffering from this problem! When I rename OOBE to OOBE.old and reinstall the manager it works perfectly fine! BUT, up until I reboot my PC the problem returns at full throttle and I have to repeat the OOBE process and installation again just to open Premiere, If there are any solutions to this that would be fantastic! I have done research and found many ways on fixing it but none have worked apart from that OOBE and reinstall.
Thank you

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New Here ,
Apr 07, 2016 Apr 07, 2016

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Thanks Romsinha - this fixed the problem for me, immediately. 

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New Here ,
Apr 20, 2015 Apr 20, 2015

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I'm having the same problem as above but am running MAC with 10.10.2. Please help!

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New Here ,
Apr 23, 2015 Apr 23, 2015

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Same here. 10.10.3. Just started a few days ago, nothing significant changed on my machine.

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New Here ,
Jul 09, 2015 Jul 09, 2015

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you wouldn't happen to know the fix for pc win 7 would you?  Thanks

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New Here ,
Sep 18, 2016 Sep 18, 2016

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What about for Windows 10?

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New Here ,
Oct 11, 2016 Oct 11, 2016

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Update does not complete every time

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Adobe Community Professional ,
Oct 11, 2016 Oct 11, 2016

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Are you getting error message while updating ?

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New Here ,
Oct 25, 2016 Oct 25, 2016

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So I'm having the same problem since a week (since installing Sierra).

Can't open Indesign (or any other app), keeps saying 'Your application install seems to be damaged, Please reinstall the application.'

I already uninstalled the app and reinstalled the app a few times, deleted the app, ran 'adobe creative clean tool' and followed the steps. Tried to rename the OOBE file. Nothing works.. any other suggestions?

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New Here ,
Oct 25, 2016 Oct 25, 2016

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Hi Karin,

Whatever caused the problem seems to be fixed in the upcoming Mac OS 10.12.1 update.

http://www.onemorething.nl/2016/10/macos-sierra-10-12-1-beschikbaar/

Hope it's something, because I regret the fact that you have to deal with this problem

there where I don't have any, beside a very slow finder trying to act in the network 😉

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New Here ,
Jun 05, 2018 Jun 05, 2018

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When I open any Adobe applications I get the message: Adobe Application Manager, required to verify your license, is missing or damaged. Please download a new copy of Adobe Application Manager. And then when I open Adobe Application Manager I get a message: Another version of Creative Cloud desktop or other Adobe installer is currently running. To continue, please close those instances first. So I tried quitting the Application Manager at the top of my desktop and it won't do anything.

How can I get any of the applications running again, or how do I get rid of the other version that seems to be running and I can't see it?

Any help greatly appreciated.

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