Error Code: 1

New Here ,
Jun 13, 2015 Jun 13, 2015

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When updating creative cloud  I get a message saying "Error Code 1" And doesn't let me update. How do I get passed this.

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correct answers 1 Correct answer

Community Expert , Jun 13, 2015 Jun 13, 2015

Mac Computer :

Follow below steps :

Please follow below steps :

1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

2)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac

...

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Community Expert ,
Jun 13, 2015 Jun 13, 2015

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Mac Computer :

Follow below steps :

Please follow below steps :

1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

2)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_j...

3) Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

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Community Expert ,
Jun 13, 2015 Jun 13, 2015

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Windows :

Use Creative Cloud Uninstaller tool and uninstall Adobe Creative Cloud application .

Creative Cloud Help | Uninstall the Creative Cloud desktop app

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

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Community Expert ,
Aug 03, 2015 Aug 03, 2015

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Adobe Employee ,
Aug 06, 2015 Aug 06, 2015

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Moving the discussion to Creative Cloud Download & Install

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