Exit Code: 190 ... Current OS version 6.0.6000 doesn't satisfy min OS requirement 6.1.7601

[joet29864433]

When upgrading to Illustrator, Audition and Premier 2017, I receive the following error log.  I'm running Window 10. This is the first time I've had any issues upgrading.  Any assistance would be appreciated.

(Copied exactly as displayed)

Exit Code: 190

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Sanity check for installation failed. Current OS version 6.0.6000 doesn't satisfy min OS requirement 6.1.7601

FATAL: Error occured in install product workflow with error code 190 error message

-------------------------------------------------------------------------------------

[kglad]

update your ms c++ visual studio.

[haya1996]

having same issue .is windos 7 suitable for photoshop cc 2017?

[Peru Bob]

haya1996  wrote

.is windos 7 suitable for photoshop cc 2017?

I'm running all CC apps OK on Windows  7.

[kglad]

it is, but you probably need to update or repair your ms c++, https://support.microsoft.com/en-us/kb/2977003

[haya1996]

i download the latest version but it still shows error 109. what should i do?

[kglad]

you can contact adobe support and they can check your other c++ versions.

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[joet29864433 · Accepted solution]

Adobe Helpdesk fixed it for me.  I'm not sure what they did though. Thanks Kglad

[LaSilvia]

I am having the same issue; Please give more detail on how the problem was solved.

[kglad]

1. update your win 10 os.

2. if that fails, update your ms c++ visual studio

[Bani Verma]

(Branched out as a new discussion)

Hi Anooppappachi007,

As you have mentioned you are unable to install or update an Adobe product as it fails with an error "Exit code 190".

Kindly let us know which Adobe software title you are trying to install? Also what is the operating system of your machine with its complete version?

Awaiting your response.