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FYI: Can't find older versions in CC Desktop App?

Community Expert ,
Dec 16, 2017 Dec 16, 2017

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There seems to be some confusion because I've seen this question asked in several forums lately.  Here's the solution.

  1. Open your Creative Cloud Desktop App. 
  2. Hit the 3 vertical dots icon beside your profile picture.
  3. Select Preferences
  4. Go to the Creative Cloud tab.
  5. Scroll down and put a check mark by Show Older Apps.
  6. Close out Preferences (top left arrow).
  7. Go to Apps > All Apps.
  8. Hit the Install drop down button & select Other Versions.
  9. Select  your desired version and click Install.

Hope that helps.

Nancy

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media
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Creative Cloud

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correct answers 1 Correct answer

Community Expert , Dec 17, 2017 Dec 17, 2017

i didn't know that 'show older apps' tick box was there.  i looked at mine and it's unticked, but i still see the options for installing previous versions:

Screenshot - 12_17_2017 , 6_16_16 AM.png

Screenshot - 12_17_2017 , 6_17_46 AM.png

so i don't see that tick box having any effect.

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Community Expert ,
Dec 17, 2017 Dec 17, 2017

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i didn't know that 'show older apps' tick box was there.  i looked at mine and it's unticked, but i still see the options for installing previous versions:

Screenshot - 12_17_2017 , 6_16_16 AM.png

Screenshot - 12_17_2017 , 6_17_46 AM.png

so i don't see that tick box having any effect.

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Community Expert ,
Dec 17, 2017 Dec 17, 2017

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Try looking for Fireworks without it ticked.

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Dec 17, 2017 Dec 17, 2017

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got it.

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Community Expert ,
Dec 17, 2017 Dec 17, 2017

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Other than revealing Fireworks, what other effect does checking that box have?

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Community Expert ,
Dec 17, 2017 Dec 17, 2017

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It reveals a whole bunch of other apps I couldn't see before.  Try it.

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Apr 03, 2018 Apr 03, 2018

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Check box not available for me. What is happening? Somehow, my Encore install got removed (I didn't do it) and now I can't find access to previous versions, like CS6, and it doesn't even let me list them. What the crap?

Other versions IS NOT available in the dropdown next to each app either.

Here is the Apps view. There is no "Find New Apps" section.

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New Here ,
May 21, 2018 May 21, 2018

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hi,

I've the same problem. Did you find a solution?

Regards,

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Community Expert ,
May 21, 2018 May 21, 2018

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if you have a trial, older versions are not available.

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Explorer ,
May 23, 2018 May 23, 2018

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We have full CC versions since the day they were launched. I have come to find out our issue (and others) is we migrated over to serialized licensing. We are now handled like red-headed stepchildren when it comes to updates, fonts, etc.  Our IT dept. must constantly create special serialized package versions for every update, every product and any older versions as well. PITA. Fonts have been stripped out of the deal to a level of complete uselessness; 20 only and those from a very small select group that never changes. With serialized licensed CC you get a dumbed down Creative Cloud Desktop App as well. Fun times!

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Community Expert ,
May 23, 2018 May 23, 2018

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(in the future, you should post in the cc team/enterprise forum for your team/enterprise issues.)

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Explorer ,
May 23, 2018 May 23, 2018

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At the time all I knew was my Encore had disappeared... which is still a mystery. But I've managed to get it back now.

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Explorer ,
Aug 07, 2018 Aug 07, 2018

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I still can't find it, how did you get it back?

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Community Expert ,
Aug 07, 2018 Aug 07, 2018

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Tell me more about "it". What are you looking for?

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Aug 07, 2018 Aug 07, 2018

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sorry, I meant adobe encore. I can see lots of other old apps. If they don't have another DVD authoring software why did they make it so hard to find?

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Community Expert ,
Aug 07, 2018 Aug 07, 2018

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I don't see it neither!

However it is still referenced on the Adobe web site: How to download and install Adobe Encore CS6

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Aug 07, 2018 Aug 07, 2018

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download premier pro cs6.  it comes with encore cs6.

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Community Expert ,
Aug 08, 2018 Aug 08, 2018

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That's correct! I tried it out. It installs Pr CS6+Encore CS 6.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 01, 2018 Aug 01, 2018

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Thank you!

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New Here ,
Feb 24, 2020 Feb 24, 2020

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Okay that is so ridiculous. Just wasted so much of my time thinking there wasnt an older version. Why [abuse removed by moderator] wouldnt it be on already? 

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