Hard drive crashed-Need my desktop software

New Here ,
Dec 10, 2018 Dec 10, 2018

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My hard drive crashed and I'm trying to get Photoshop & Lightroom that I purchased years ago to install on my new one. All I seem to get is a trial for Creative Cloud. I just need my old software back. Not looking to upgrade.

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Community Expert ,
Dec 10, 2018 Dec 10, 2018

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you'll need your A) serial numbers and B) the installation files (and you can expect some problems if installing on an incompatible os).

A):

you have 3 ways to recover a serial number that you once had:

1. if you purchased from or registered with adobe (automatically done with cs6):,

    a. you can check your account, https://accounts.adobe.com

    b. you can check with adobe support* (be prepared to give the email address used when registering purchasing)

2. if your adobe program is installed on another computer you can recover its serial number from that computer, (win:) http://www.belarc.com/free_download.html, (mac:)  https://mac-product-key-finder.com/

3. http://helpx.adobe.com/x-productkb/global/find-serial-number.html

*

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

B):

note: newer os'es (especially mac os'es) are not compatible with older programs (especially adobe's).  this may help you start your installation, https://helpx.adobe.com/x-productkb/global/macos-high-sierra-compatibility.html that said, you can download the installation files using the below link.

Single user licensee downloadable installation files available:


Updates

  • Download and installation help for Adobe links

  • Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3 which also apply to eLearning Sute 2.5.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

And a big thank you to Jim @ Prodesigntools for helping me with these links!

[moved from Adobe Creative Cloud to Downloading, Installing, Setting Up]

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