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have to reinstall creative cloud desktop trial every time I start my computer. Why?

New Here ,
Jul 18, 2020 Jul 18, 2020

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Creative Cloud Desktop requires reinstall every time I start my computer.  Why do I have to this?  How can I fix this? I am using a Mac Mini with with High Sierra 10.13.6

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correct answers 1 Correct answer

Adobe Community Professional , Sep 08, 2020 Sep 08, 2020
if you have a subscription for acrobat and still having problems, first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R if that fails, do a clean cc install: uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html...

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Adobe Community Professional ,
Jul 18, 2020 Jul 18, 2020

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there's probably some program (eg, av, antimalware, cleaner) that's removing some needed part of creative cloud.

 

in any case, your trial is only going to last a week and you shouldn't have to restart your computer more than once or twice during that time.

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New Here ,
Sep 08, 2020 Sep 08, 2020

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I am beyond the trial and paying a monthly fee. 

 

If I cannot make use of the Creative Cloud,  what alternative Adobe program will allow me to convert PDF s to Excel or Word without storage feature and lower cost and work more reliably??

The conversion feature is most important to me, and the ability to save the converted file in a xls or doc format in addition to the original PDG file. 

 

 

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Adobe Community Professional ,
Sep 08, 2020 Sep 08, 2020

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if you have a subscription for acrobat and still having problems, first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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