How to Activate CS5.5 Offline!

Participant ,
Nov 17, 2019 Nov 17, 2019

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I have a legitimate copy of CS5.5. Recently an MS update BSOD'd my SP4 (3rd time in two years - Grrr). I've reinstalled my CS5.5 (Acrobat and Dreamweaver only), but cannot activate online. I believe this is because my ISP now uses CG-NAT, so in effect I am double NATed and as a result CS5.5 thinks that I'm not connected to the internet - I AM, I'm posting this.

 

I was directed to an offline activation page, but CS5.5 does not generate activation request codes (it was designed in the days of telephone activation). CS5.5 only provides me with information that was meant to be given to adobe to validate the product. So how can I perform an offline activation for CS5.5?

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Participant ,
Dec 22, 2019 Dec 22, 2019

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Unfortunately I spoke too soon, and there are still activation issues with my CS 5.5 mastersuite. When trying to use premiere and also Adobe media encoder, it comes up with activation error popups preventing the software being used. So far it is only affecting these two pieces of software in the suite, and from what I read, different parts of this software had to be activated separately. This is so frustrating that legitimate customers who purchased this expensive software have to go through all this.

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Participant ,
Dec 22, 2019 Dec 22, 2019

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😞

So sorry Richard. This is a farce. It is way past time that Adobe implemented the CS3 solution. It's all just a waste of our and their time stuffing around with this.

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Community Beginner ,
Dec 23, 2019 Dec 23, 2019

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Hello everyone.

Having similar issues to you guys.

Reverted to an Older version of MacOS.
Now can't get Adobe Creative Suite 5.5 to activate.

Currently still not solved for me. Read through some of this thread, well it bring me a little comfort that there are others facing similar issues, hopefully something of an answer will come. I couldn't find this thread earlier.

Will read through this thread more thoroughly soon.

I have access to previous files(time machine). Is there a file I could copy over so that this activation isn't a problem? I wonder.

Thanks

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Participant ,
Dec 23, 2019 Dec 23, 2019

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Have you got an image of the Computer and OS/software that you can retore the computer back to, that has the software insatlled and activated? I use a PC and not a Mac, so don't know how a MAc handles this sort of thing.  I am wondering if you do this, whether it will then try to reactivate or not. I would suggest contacting Adobe for a new serial number, and getting them to send you a download link  of the newer version of the CS 5.5 software, as they told me the DVD version won't work after changes they had made, so they sent me a link to my version of the software. That should activate at least some of the software titles.

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Community Beginner ,
Dec 23, 2019 Dec 23, 2019

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... I guess it's good that they flash..
Community Guidelines, Be kind and respectful...

 

seems like it would get old quickly though

 

anyway

 

Hey thanks for your reply Richardnz

So, how it went for me is.

 

I upgraded my macOS

resulting in CS5.5 not working (changes to the OS breaks it)

 

Buut I didn't have backups to revert to older os there.

And there is no good way to revert to older MacOS.

 

So I backed up that new OS version of my hard disk with time machine. (just in case)

 

reinstalled an older version of macOS.

installed CS5.5

 

wouldn't activate...

 

went to adobe help

several times, for several hours

 

they took over my machine a couple of times.

 

was installed with the link...

 

and now, it's not working again...

 

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Community Beginner ,
Dec 23, 2019 Dec 23, 2019

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Hey Guys,
Good news on this front

(or at least it seems)

 

So I received a second activation code,
Started photoshop to trigger the 'Activation required' window

 

clicked offline activation, entered the newly received number, and bam!

 

Looks like it works now!

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Community Beginner ,
Dec 23, 2019 Dec 23, 2019

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Best of luck to you guys,
Hope your issues get resolved, Merry Christmas.

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Community Beginner ,
Dec 23, 2019 Dec 23, 2019

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That's excellent news. Still waiting on my new serial number from last Friday afternoon. Looks like I shall have to chase Adobe up again... Grrrr.

Merry Christmas to all.

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Participant ,
Dec 23, 2019 Dec 23, 2019

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I'm just jealous of both of you. Adobe have simply ignored me since they asked for the log files two weeks ago and for a couple of weeks before that. So while I still have an active case and I've posted in the case system and emailed them directly, they simply ignore it all and do not respond. Jeff says that I have to work with support, but that ignores the fact that they are not responding to me at all. I might try a new chat in the New Year and see if I can get someone else to take it up. It seems that all that I need is a new serial number but...

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Community Beginner ,
Dec 26, 2019 Dec 26, 2019

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Might have to open a new chat session. It is strange though; that open ticket is hammering someone's KPIs.

Good news for me - I received new serial late 25/12 and it seems to be working ok so far. This is my latest case number if you want to reference it - ADB-10520378-M2V3. At least we know there is a resolution; just got to get that new serial number...

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Participant ,
Dec 26, 2019 Dec 26, 2019

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That is great news. Do you use Premiere, and if so have you had licensing popup, when opeing exsting files or trying to use the Adobe Media eoncoder software to render your videos?

Does anyone know if the new serial is actually bypassing the activation server? The probem does appear to be with their actviation server, but I am wondering if the new serial manages to bypass activation server itself, or is the actviation server problem just not accepting old serial numbers when attempting to activate it, producing that internet connection error.?

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Community Beginner ,
Dec 27, 2019 Dec 27, 2019

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I don't actually use Premiere. I entered the serial for Acrobat, then Photoshop asked for it on first launch. I then tried Dreamweaver which did not ask for a serial, so i assumed the whole suite was activated at this stage.

I suspect the new serial is not contacting the activation server as i entered it on the offline activation screen; but it's hard to say for sure.

 

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Community Expert ,
Jan 07, 2020 Jan 07, 2020

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Acrobat used a different serial than the rest of the suite, at least with my CS5 as Acrobat came out a little bit later.

ABAMBO | Hard- and Software Engineer | Photographer

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Participant ,
Jan 07, 2020 Jan 07, 2020

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Yes that is true for CS5, but by CS5.5 they were the same. FWIW, I've tried using both my original CS5 and my CS5.5 upgrade and both have the same problem.

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Community Beginner ,
Jan 07, 2020 Jan 07, 2020

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Add me to the tally of people who have been running in circles trying to fix this activation issue. I am thankful for the existence of this thread to validate that what I encountered isn't any fault of my PC or installation steps. 

 

I contacted Adobe support back on 30 Dec and was told to download their copy of the installer to reinstall CS5.5, which I diligently did. Was none the wiser then that the activation problem did not get resolved as the activation prompt only appears 7 days later. Contacted Adobe support once again on 6 Jan and pointed out to the rep about the seemingly dead CS5.5 activation server (http error 503) but the rep flat out denied the problem and went into the usual refrain of saying that CS5.5 is old and would not work on Windows 10 which is untrue as the only problem was with activation.

 

After reading this thread, I reached out for the third time today to Adobe support. Pointed the rep to this thread but it seemed that that didn't make a difference so I compliantly went through a remote session with the rep and he kindly reinstalled CS5.5 for me despite me telling him that I took the same exact 'troubleshooting' step just a week ago on the advice of the first rep. Right after the reinstallation was completed he confidently declared that my problem was resolved which I obviously rubbished. Requested that my case not be closed as I am sure that the activation window will once again pop up a week later but to my dismay an email notified me that my case was closed.

 

Really hoping that others facing the same issue will chime in and we could get a proper solution from Adobe. If there's any use, my case numbers are ADB-10640051-W9N8, ADB-10726774-R8J2 and ADB-10758121-W6M1.

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Community Expert ,
Jan 07, 2020 Jan 07, 2020

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I have NO idea why you are having activation problems, but as a test I installed Soundbooth CS5 from my Master Collection set... installed and activated without a problem, and just started the program a minute ago and loaded a sound file... no warnings of any kind

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Participant ,
Jan 07, 2020 Jan 07, 2020

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Just because something worked for you does not make it the correct answer. As the originator of this thread, I will mark a correct answer when/if my CS5.5 product can be activated. If you follow the thread you will see that I still have an active case with Adobe support and that they themselves have not been able to activate my software despite having spent over 6 hours logged into my PC and trying. Also there are heaps of others here reporting the same problem.

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Participant ,
Jan 07, 2020 Jan 07, 2020

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Adobe support have already told me that they are aware that there are problems with the CS5.5 activation server. Soundbooth is an older piece of  individual piece of software, and it is also not included at all with CS 5.5 master suite, it was replaced with Audition. So installing a single title it is not the same as installing an enitire suite, which actvitives a big block of software titles in one go when it is initally  installed. As I said previously, only after being provided with the download version of Creative suite by support (I was told by adobe support that  DVD version will no longer activiate after changes adobe had made), and also beng provided with a new serial number, only then would some of the software activate. Prior to that, I also got this internet connection error that everyone else here is getting. However some of the software including Adobe media encoder for premiere came up with a warning that some of the software wasn't activated, so it refused to start. When remote support did the install for me recently, they could see that some of the 'deactviate' buttons on some of the menus for some software were greyed out, but told me that eventually they will activate, and it can take a while to occur, but I don't think they really knew. But I am still having problems and can't use encode at all. As the single title install worked for you , you may also have the newer version of the software, as it seems to be teh DVD version that is one of the issues, and also you may  have a newer serial, or one that isn't affected. I suspect it may have something to do with the actviation count on older numbers

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Community Expert ,
Jan 07, 2020 Jan 07, 2020

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>worked for you does not make it the correct answer.

 

I did not mark anything as correct... I only posted MY result with CS5 activation

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Participant ,
Jan 07, 2020 Jan 07, 2020

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I got the following email notification that said that this thread now has the correct asnwer, so I came back to this thread as I wanted to see what the correct answer was. So someone appears to have tagged your reply as the correct answer. Who is able to tag replies as correct answers? I am guessing someone did it in error?


Adobe Support Community

Hi Richardnz,
A post you are following has a correct answer.
________________________________________
Post: How to Activate CS5.5 Offline!


I have NO idea why you are having activation problems, but as a test I installed Soundbooth CS5 from my Master Collection set... installed and activated without a problem, and just started the program a minute ago and loaded a sound file... no warnings of any kind

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Participant ,
Jan 07, 2020 Jan 07, 2020

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Who is able to tag replies as correct answers? I am guessing someone did it in error?

I believe that as the originator that I can mark an answer as correct. I suspect also that Mods can mark an answer as correct as this has happened a couple of times now. I can unmark an answer marked as correct to ensure that the thread remains open. I've wondered if someone from Adobe will try and shut me out for continuing to highlight this issue. If they do, then we'll know that they want this problem to just go away. Of course they could also just contact support and get them to provide me with a real solution, then this thread would have a solution marked as correct <grin>.

 

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Participant ,
Jan 07, 2020 Jan 07, 2020

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Apologies John my bad for assuming it was you. It was marked as the correct answer. It's not the first time someone (from Adobe?) has marked an answer as correct which was not.

 

John, it may be interesting to see if your software comes up with a problem in a week from now. It seems that the CS5.5 software accepts the serial number and then tries quietly in the background to activate. After a week of failing, then it will pop up the activation window.

 

Adobe mods, etc, please note, this thread does not yet have a correct solution. The problem continues to exist and the posts to this thread indicate that its ongoing existence is helpful to people. The issue continues to be a problem and it seems to be that the older installer software is no longer working and later installers which do work do not accept the original serial numbers so you need a new one - that seems to be the solution for those who have got theirs working.  (perhaps, maybe, who knows except Adobe who are not saying). However Adobe support do not automatically flag that as the problem or the solution and continue to fob people off with comments such as it not working under Windows 10 - WRONG, or simply saying (on the phone) that they'll provide the new serial number by email in the next 48 hours (mid-December) and then not getting around to providing it and then not responding (my situation). Until we have a definitive solution that works for everyone, then we do not have a correct answer.

 

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Community Beginner ,
Jan 07, 2020 Jan 07, 2020

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Fully agreed, this thread should stay open for those stuck in this activation limbo until an appropriate solution is given. At least a channel remains open for us to share whatever next steps we could take at a time when our support cases keep seemingly get closed despite the problem not getting resolved. The reason why I fully cooperated with the support rep in troubleshooting this issue is for the hope that the case can get escalated and the problem be acknowledged.

The only consolation for me is that I am mainly using my CS5.5 Web Premium licence to use Acrobat Pro which is not that essential to my workflow, but that's beside the point. 

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Community Beginner ,
Jan 12, 2020 Jan 12, 2020

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Hello everyone,

 

I am glad I came across this thread (thanks allan_ia for the link from another thread). I am from France, so I support the idea this is not a specific issue with the pacific time zone as I have seen in other comments.

 

I am trying to deactivate my CS5.5 Production Premium (volume license) from the menu in Photoshop. Unfortunately, I came across the same problem as the activation process everyone else has described: the deactivation screen thinks I am currently offline, telling me "Please connect to the Internet, then press Continue". This is quite bothersome because I want to upgrade my Windows 7 installation which reaches its end of life. But I am kind of stuck, because I do not want to spend days (nor weeks!) contacting the support just to activate the product; this would be ridiculous, won't we agree?

 

So, for those who already have valid local licensing data, is there a way to export them to be copied back on the new computer? Or maybe, as the licensing server is not functional, may I attempt to just upgrade my OS without uninstalling the software and hope there will be no license check nor activation attempt? Or should I give up and open a ticket?

 

Thank you for your insight, I hope this issue will be resolved in a proper way soon.

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Community Beginner ,
Jan 16, 2020 Jan 16, 2020

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Hello everyone and thank you for your messages.

 

After a few hours pondering about the need to upgrade my Win 7 Pro to Win 10 Pro vs. the risk of not having access to Photoshop, Illustrator, etc, I have finally decided to do the upgrade... and the good news is my Production Premium product is still activated. 😄 I don't know if the license checker will wake up soon, but for now, I didn't have any interruptions. My fingers are crossed!

 

I didn't contact the support yet, and frankly, I do not wish to.

 

Good luck for those who are still struggling with this issue!

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