Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


I am trying to download Adobe Photoshop and Premiere elements 2021

New Here ,
Feb 02, 2021 Feb 02, 2021

Copy link to clipboard

Copied

I am trying to download the Adobe photoshop and premiere elements 2021 from a disk onto my computer and i keep getting the Error code 87: Another installer is already running. I do what the instructions say but I do not see the MSI installer that is causing the problem. Can someone help me please?

TOPICS
Installation

Views

72

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 02, 2021 Feb 02, 2021

Copy link to clipboard

Copied

LATEST

In the first step you should restart your computer and then try again.

If this doesn't help press the keys Ctrl, Alt and Del together to open the task manager. Then goto Processes > Find and close all instances of windows installer.exe. Then try again.

 

BTW: You must be logged in on your computer as an Administrator or an user with Admin rights.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines