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when i try to install illustrator , this message appear:
update required, you must update your system ,
and i can't update windows
what can i do??
I have the same problem. I installed Creative Cloud as I need to get Illustrator for a course. As I have Windows 8, I installed an earlier version - one that was compatible with Windows 8. The installation completed however when I was given the screen to access Illustrator, it indicates that its not compatible! When I clicked the button for More details on this problem, its telling me that I require Windows 10. This shouldn't be happening as I chose an earlier version suitable for Windows 8. I uninstalled and re-installed several times now to see if the issue might be rectified but it wasn't. I also shut down the machine and re-started it but still the application is not working.
There seems to be no option to fix the problem either as the installation completed.
What is this older version, and how did you choose it? Please give the exact version number, and where you chose it.
This download offers you Creative Cloud for Windows 8, indeed. But I don't see how that helps you with Illustrator. The system requirements for Illustrator are here -- https://helpx.adobe.com/uk/illustrator/system-requirements.html The Creative Cloud app you have is capable of installing any old apps that still run on Windows 8, but it won't convert new apps to make them work in an obsolete system.
The Creative Cloud can also install (for licensed users, but not for a demo), one version back. But the previous version of Illustrator didn't work in Windows 8 either. https://helpx.adobe.com/uk/illustrator/system-requirements/2020.html