I can't install photoshop after using a redeem code.

[Draggons45E6E]

I just got an alienware pc with a redeem code for photoshop, but when I put the code in, the install button doesn't work, I did find the photoshop update setup, but I can't us it as photoshop 0.7 doesn't exist on my computer.

Any help please?

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Download and Install forum so that proper help can be offered.

[Peru Bob]

Photoshop or Photoshop Elements?

If Photoshop Elements, a redeemtion code needs to be converted to a serial number:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

[kglad]

How to install your Adobe software | Dell US

[Just Shoot Me]

What is this code actrually for? A Full Year subscription to Photoshop or something like 1-3 months of free use?

If it is the 1-3 months type of code that is IF you are a New user and Sign Up for a Full Year subscription.

You either get 13-15 months and only pay for 12 months or 12 months and you only pay for 9-11 months.

It is NOT for a 1-3 month subscription for Free.