I can’t launch Adobe Creative Cloud products (Error 102)

[Nasta13570]

I can’t launch any of the products of Adobe Creative Cloud. It says it's impossible to connect to Adobe servers, the error code 102. I have a good Internet connection. I also reinstalled Creative Clouds and Photoshop but it didn't work. So what should I do now?

[Manan Joshi · Accepted solution]

Hi @Nasta13570,

See the following link

https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

-Manan

[Nasta13570]

Nothing works from the link above. And error code is 102, not P206.

[kglad]

error code 102 is unable to install the product, not unable to connect.  can you embed a screenshot of the error message?

were you able to install the cc desktop app onto your computer without problem?

does your default browser support tls 1.2?

[Nasta13570]

I didn't have a problem with creative cloud.

I attach here screenshots but I don't know whether it helps because it's in Russian.

My default browser is Safari, I think it supports tls 1.2 but I don't kmow exactly. 

[kglad · Accepted solution]

understood about the cc app.

you can check your browser's tls here, https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html (but if you have a close-to current mac os, your safari should be ok).

can you translate each error messages as carefully and completely as you are able?

[Nasta13570]

It seems that I have no problem with tls 1.2. 

First image says: It's imposible to check the status of your subscription. It's imposuble to connect to Adobe servers. Maybe there is a problem with Internet connection. 

Second: An error occurred in the Photoshop product, it should be closed.

You cannot use Photoshop now. Contact support team with reference to error code 102.

[kglad · Accepted solution]

ok, so you have two different error messages.

the most important one is the impossible to connect error.  if we fix that, the photoshop error is likely to be fixed too.

start here and confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

let me know the result.

[Nasta13570]

Thank you! I guess I figured it out.

[kglad]

what was the solution?