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I can't uninstall After Effects

New Here ,
Jan 10, 2016 Jan 10, 2016

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Please help. I was trying to uninstall AE because I got error 16, but Creative Cloud wouldn't launch. I also couldn't uninstall from the Control Panel. After that, I decided to manually delete the AE folder and Re-Install CC. Now, CC is telling me I still have to uninstall AE and whenever I click "Uninstall", it fails. I am running a Windows 10 PC and haven't been able to find help anywhere.

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correct answers 1 Correct answer

Adobe Community Professional , Jan 10, 2016 Jan 10, 2016
Try running Adobe Cleaner tool once :http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exeConfiguration Error 16 occurs normally due to folder permissions issue for Adobe folder under C:>Program Files(x86) >Common Files.We will deal with it later , first we will remove remnants left and perform clean installation.Let us know if you face any issues while uninstalling again.

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Adobe Community Professional ,
Jan 10, 2016 Jan 10, 2016

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Try running Adobe Cleaner tool once :

http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe

Configuration Error 16 occurs normally due to folder permissions issue for Adobe folder under C:>Program Files(x86) >Common Files.

We will deal with it later , first we will remove remnants left and perform clean installation.

Let us know if you face any issues while uninstalling again.

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New Here ,
Sep 07, 2020 Sep 07, 2020

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