cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Exit
search
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0
Upvote

I cannot run Creative Cloud (Spinning circle)

justinw49422248
Community Beginner ,
May 20, 2015 May 20, 2015

Stuck on a spinning wheel

Screen Shot 2015-05-20 at 5.58.10 PM.png

TOPICS
Creative Cloud
5.9K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Govardhan.V
LEGEND , May 20, 2015 May 20, 2015

Okay , I will copy and  paste it here :

1) Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

2) Trash Adobe Creative Cloud from Applications well.

3)

1) Right click on Finder icon and  select "Go-ToFolder " option.

2) You will get a te

...
Translate
replies 29 Replies 29
latest latest Jump to latest reply
Govardhan.V
LEGEND ,
Jun 28, 2015 Jun 28, 2015
In Response To Matt J Kuhns

You are most welcome

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Govardhan.V
LEGEND ,
Aug 16, 2015 Aug 16, 2015
In Response To Govardhan.V

New updated link for Adobe Cleaner tool :

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Rose
Explorer ,
Aug 16, 2015 Aug 16, 2015
In Response To Govardhan.V

I chatted with adobe support online. Everything is solved now. Thanks for your help!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Govardhan.V
LEGEND ,
Aug 16, 2015 Aug 16, 2015
In Response To Rose

Glad to hear that .

You are welcome .

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
megbisharat
New Here ,
Oct 23, 2015 Oct 23, 2015
LATEST

Thank You! I have spent about 2 hours with the Adobe Help Chat guy... nothing worked. Hours trying to find an answer... and finally found this! Yippee!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Creative Cloud Desktop application
What is Creative Cloud?
Open in a new window
Download Adobe Creative Cloud apps
Open in a new window
Enable/Disable auto-update CC apps
Open in a new window
Uninstall Creative Cloud app
Open in a new window
Manage Your Plan
Open in a new window
Common Questions / FAQ
Open in a new window
Troubleshooting
Getting error while downloading/installing/updating?
Open in a new window
CC still shows trial after purchase?
Open in a new window
Unable to reach Adobe Servers?
Open in a new window
Difficulties signing in
Open in a new window
Install appears stuck or frozen?
Open in a new window
Creative Cloud sync related questions
Open in a new window
Creative Cloud Resources
Creative Cloud System Requirements
Open in a new window
Creative Cloud User Guide
Open in a new window
Adobe Help Center
Open in a new window
Creative Cloud Web
Open in a new window
Services Status Page
Open in a new window
Collaboration through CC apps
Open in a new window
Copyright © 2025 Adobe. All rights reserved.
Using the Community Experience League Terms of Use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices