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I entered the wrong email and now I can't change it please help!!!

New Here ,
Aug 27, 2017 Aug 27, 2017

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I downloaded creative cloud a couple months ago and I made an id but i didn't complete the installation and verification and then I went away and when I opened creative cloud I'm stuck on this page. I realized I entered the wrong email and I can't figure out how to change it and I can't uninstall it. Please if someone can help me that'll be greatCapture.PNG

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correct answers 1 Correct answer

Adobe Community Professional , Aug 28, 2017 Aug 28, 2017
Quit Adobe Creative Cloud app.Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.Type in below command and hit 'Enter' key.AppdataIt will open Appdata folder.Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.Once you had deleted Opm.db file , relaunch Adobe Creative Cloud app and Sign in with valid ID.

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Adobe Community Professional ,
Aug 28, 2017 Aug 28, 2017

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This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

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Adobe Community Professional ,
Aug 28, 2017 Aug 28, 2017

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Quit Adobe Creative Cloud app.

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

Appdata

It will open Appdata folder.

Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

Once you had deleted Opm.db file , relaunch Adobe Creative Cloud app and Sign in with valid ID.

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New Here ,
Sep 05, 2017 Sep 05, 2017

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Thank you this worked for me. Now I can finally use after effects and photoshop on my new pc

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New Here ,
Jan 30, 2021 Jan 30, 2021

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What if I wrote the wrong email for after effects and they ask me to verify my identity. But they send the code to the wrong email address. What should I do ?

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