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I received an Adobe prompt which compelled me to download and install the Desktop Application.

New Here ,
Jan 16, 2021 Jan 16, 2021

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Last week, I received an Adobe prompt on my iMac desktop (latest os installed - Big Sur 11.1) which compelled me to download and install the Desktop Application. I dutifully did so. All hell broke loose. My computer went down. I tried to restart but it was an exercise in frustration. Another Adobe prompt button came up with Adobe Repair but even then this did not help. I ended up taking my computer in and it was diagnosed as a Hard Drive failure. I had to get a new HD installed. A week later.. I finally got my computer back. But I went through hell. When I called Adobe, I was told - sorry, this was an Apple issue. I think it's too much of a coincidence that my system failed when I tried to install and download their desktop appln. Anyone else have the same problem?

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Creative Cloud, Installation

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Adobe Community Professional ,
Jan 16, 2021 Jan 16, 2021

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I agree with Adobe.

Adobe software doesn't cause hardware failures.

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