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Hi since this morning I get an error message and it's impossible to access my Photoshop, Illustrator, Creative Cloud and also same error when I try to install again everything. The download doesn't start and appears the same error.
I'm using 2 different accounts on the same computer.
I deleted cookies, rebooted everhting but still the same message.
I have to say that i've been using the apps for many days without any problem on the same computer
What should I do? I use a macbook pro.
THANKS
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quit your cc app (file>exit)
delete your cached adobe credentials are stored in the OOBE folder.
start your cc app
Mac OS: \User\<user name>\Library\Application Support\Adobe\OOBE folder.
To access the hidden user Library folder see*
Windows: \Users\<user name>\AppData\Local\Adobe\OOBE folder.
To view the hidden AppData folder, see **
*https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html