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IMPOSSIBLE TO USE

New Here ,
Mar 21, 2021 Mar 21, 2021

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Hi since this morning I get an error message and it's impossible to access my Photoshop, Illustrator, Creative Cloud and also same error when I try to install again everything. The download doesn't start and appears the same error.

I'm using 2 different accounts on the same computer.

I deleted cookies, rebooted everhting but still the same message.

I have to say that i've been using the apps for many days without any problem on the same computer

What should I do? I use a macbook pro.

THANKS

TOPICS
Activation, Creative Cloud, Installation

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Adobe Community Professional ,
Mar 21, 2021 Mar 21, 2021

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LATEST

quit your cc app (file>exit)

delete your cached adobe credentials are stored in the OOBE folder.

start your cc app

 

Mac OS: \User\<user name>\Library\Application Support\Adobe\OOBE folder.

To access the hidden user Library folder see*

 

Windows: \Users\<user name>\AppData\Local\Adobe\OOBE folder.

To view the hidden AppData folder, see **

 

*https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

**https://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html#:~:text=Click%2....

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