Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Install failure with Photoshop Elements 12

New Here ,
Mar 20, 2021 Mar 20, 2021

Copy link to clipboard

Copied

I had to buy a new computer, but when trying to install my P.E. 12 it says my serial number is invalid.  I bought the product at Costco & no problems with the original install.  I have a cd , which I copied to a flash drive and then loaded on my new computer.  This would be only the 2nd computer I tried to put this software on.  What is wrong, and how do I fix it?  Thanks, LS

TOPICS
Installation

Views

40

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 20, 2021 Mar 20, 2021

Copy link to clipboard

Copied

LATEST

your serial number consists of 6 groups of 4 numbers.  if you're using some other number you have 3 ways to recover a serial number that you once had:

 

1. if you purchased from or registered with adobe (automatically done with cs6):, a. you can check your account, https://accounts.adobe.com b. you can check with adobe support* (be prepared to give the email address used when registering purchasing)

 

2. if your adobe program is installed on another computer you can recover its serial number from that computer,

(win:) http://www.belarc.com/free_download.html,

(mac:) https://mac-product-key-finder.com/

 

3. http://helpx.adobe.com/x-productkb/global/find-serial-number.html

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines