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I had to buy a new computer, but when trying to install my P.E. 12 it says my serial number is invalid. I bought the product at Costco & no problems with the original install. I have a cd , which I copied to a flash drive and then loaded on my new computer. This would be only the 2nd computer I tried to put this software on. What is wrong, and how do I fix it? Thanks, LS
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your serial number consists of 6 groups of 4 numbers. if you're using some other number you have 3 ways to recover a serial number that you once had:
1. if you purchased from or registered with adobe (automatically done with cs6):, a. you can check your account, https://accounts.adobe.com b. you can check with adobe support* (be prepared to give the email address used when registering purchasing)
2. if your adobe program is installed on another computer you can recover its serial number from that computer,
(win:) http://www.belarc.com/free_download.html,
(mac:) https://mac-product-key-finder.com/
3. http://helpx.adobe.com/x-productkb/global/find-serial-number.html