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Installation disappeared

New Here ,
Nov 26, 2020 Nov 26, 2020

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Suddenly, out of the blue, my Creative Suite components have uninstalled themselves. When I hit the icon at the top of the screen, InDesign engages but it asks me if I want to buy it or have a free trial. I logged into my Adobe account and the DD payments are up to date, but it says that I have nothing installed. They were an hour ago! According to me my Applications folder and  screen dashboard they're there. Can anyone help please.

With thanks,

Larry

TOPICS
Activation, Creative Cloud, Installation

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Adobe Community Professional ,
Nov 27, 2020 Nov 27, 2020

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I've never heard that CC apps does uninstalling by themself.

Please take a look here: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

If this doesn't help we need more informations about your environment. 

  • Which operating system do you use? 
  • Which version of CC client and apps do you use? 

Please post the exact version and not only phrases as "recent", "latest" and so on. 

 

What has been changed on your system before the error occurs, like installing updates, patches etc.?

 

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