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installer stuck

New Here ,
Oct 29, 2020 Oct 29, 2020

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Hi, I have been facing issues with updating my Creative Cloud desktop app on my Macbook. I was facing issues with Illustrator. The shortcut keys stopped working suddenly. So I tried to uninstall and re-install Illustrator to fix the problem. However, that did not happen. I am being asked to update Creative Cloud app first. I have been trying to do that, but the installation has been stuck at 4 percent for days. I have tried everything, including repairing. The repair either fails due to some 'error'. I have tried uninstalling which doesn't work either.

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Creative Cloud, Installation

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Adobe Community Professional ,
Oct 29, 2020 Oct 29, 2020

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restart your computer and retry updating.  if that fails,

 

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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New Here ,
Nov 02, 2020 Nov 02, 2020

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Hi, I tried them all. Nothing seems to work. Even updated MacOS. Why is
updating CC such a pain!

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Adobe Employee ,
Nov 02, 2020 Nov 02, 2020

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Sharanya, I am sorry you are encountering problems utilizing a Creative Cloud membership.  There is no membership assigned to the e-mail address you used to post to this public discussion forum.

 

Please contact your educational institution to verify the information you should use to login and how you can successfully complete the download and installation process.

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Adobe Community Professional ,
Nov 02, 2020 Nov 02, 2020

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use "insert photo" to embed* a screenshot showing your mac os version.

 

*

kglad_0-1604331408360.png

 

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New Here ,
Nov 02, 2020 Nov 02, 2020

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[image: Screenshot 2020-11-02 at 10.10.40 PM.png]

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Adobe Community Professional ,
Nov 02, 2020 Nov 02, 2020

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whatever your did, failed.

 

p.s. you can also copy and paste bitmaps into adobe forum messages.

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