Issues downloading Illustrator & Cloud - HELP!!!!

[Jennine5E23]

Hello All - Purchased Illustrator and cloud last night and consistently get the error (despite uninstalling, re-installing & going through all of the tips on Adobe and other "help" forums):

Can anyone out there help?

Thanks!

[John T Smith]

Problem with Cloud manager https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html