Issues installing photoshop/creative cloud on new laptop

[Kate Kennelly]

Hi there, 

I recently bought a new Dell laptop (with Windows 10) and yesterday (22/10/20) tried to install lightroom, photoshop and creative cloud directly from adobe site. They install with errors so then I can't open them. I have tried uninstalling and reinstalling again but to no avail. The errors are:

0xc000007b

MSVCP140.dll

VCRUNTIME140.dll

I'm not entirely technologically minded so if any suguested solutions could be made as dummy proof as as possible I would apreciate it! 

Thank you for any help you can give!!

K x

[KanikaS]

Hi there, 

Please refer to this article for help:

https://helpx.adobe.com/creative-cloud/kb/missing-msvcp110dll.html

Thanks 

Kanika

[Kate Kennelly]

Hi yes I found this before. I have tried solution 1 - it did not work. I dont understand solution 2. 

K