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Issues installing photoshop/creative cloud on new laptop

New Here ,
Oct 23, 2020 Oct 23, 2020

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Hi there, 

 

I recently bought a new Dell laptop (with Windows 10) and yesterday (22/10/20) tried to install lightroom, photoshop and creative cloud directly from adobe site. They install with errors so then I can't open them. I have tried uninstalling and reinstalling again but to no avail. The errors are:

 

0xc000007b

MSVCP140.dll

VCRUNTIME140.dll

 

I'm not entirely technologically minded so if any suguested solutions could be made as dummy proof as as possible I would apreciate it! 

 

Thank you for any help you can give!!

 

K x

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Creative Cloud, Installation

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Adobe Employee ,
Oct 23, 2020 Oct 23, 2020

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Hi there, 

Please refer to this article for help:

https://helpx.adobe.com/creative-cloud/kb/missing-msvcp110dll.html

 

Thanks 

Kanika

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New Here ,
Oct 23, 2020 Oct 23, 2020

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Hi yes I found this before. I have tried solution 1 - it did not work. I dont understand solution 2. 

 

K

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