IMPORTANT NOTE: The process below WILL NOT WORK if you have a (CS6 or earlier) serial number for an education or volume version, since the only downloads now available are the retail installers, which DO NOT work with an education or volume serial number
Go to https://www.adobe.com/about-adobe/contact.html -click on the Chat bot on the bottom right hand corner of the first screen --the chat bot is the circle with a funny looking box with 3 dots inside -click on Downloading or Installing, then type Agent
Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support
AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well
There was a fake Adobe support agent requesting you to mail to a fake support e-mail address! Do not do that. They will take your license key and sell it on the black market.
Unfortunately this forum sends out e-mails before we catch those messages. So be warned: Adobe staff is marked as “Adobe employee” and they do not request you to mail to any address. Any Adobe e-mail address ends with “@adobe.com”. If in doubt ask first here. We are here to help...
ABAMBO | Hard- and Software Engineer | Photographer