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Lightroom download freeze at 40.1

New Here ,
Sep 13, 2020 Sep 13, 2020

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Hello All,

 

I'm trying to install Lightroom together with Adobe Creative cloud. Well... the procedure arrives at 40.1% and then... nothing. If I stop it and then I open the Creative Cloud to re-start the installation in the "App" section I can't do nothing cause "I'm not the administrator". For sure that's not possibile as you can imagine. I tried to unistall the package and to re-start the procedure but I obtained the same result (also with the Antivirus disable).

 

Can anyone help me please?

 

Thanks

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Creative Cloud, Installation, New user

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correct answers 1 Correct answer

Adobe Community Professional ,
Sep 13, 2020 Sep 13, 2020

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how much free space is on your c drive?

have you changed the default installation drive?

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Adobe Community Professional ,
Sep 13, 2020 Sep 13, 2020

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See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html


I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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