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maximum install

New Here ,
Jun 03, 2021 Jun 03, 2021

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hi, not sure how this works but I seem to be having a problem activating adobe acrobat DC pro,

 

a screen pops out saying maximum no of installs reached or something like that, and to sign out of other computers. I'm only using two computers? is that too many?

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correct answers 1 Correct answer

Adobe Community Professional , Jun 03, 2021 Jun 03, 2021
Please go to Adobe Customer Service (make sure to sign into your Adobe account first) and only ask to have your activations reset: https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person. You may also be able to contact Adobe by phone: https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

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Please go to Adobe Customer Service (make sure to sign into your Adobe account first) and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
Jun 11, 2021 Jun 11, 2021

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Hi Peru Bob,

 

Thank you for your advice, I will try your first link from this thread and see if it works, Like most, I'm no genius with the tech, guessing this is obvious.

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New Here ,
Jun 11, 2021 Jun 11, 2021

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Hi Peru Bob,

 

you da man!, all up and running now, thank you so much for your help.

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Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Download and Install forum.

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LEGEND ,
Jun 03, 2021 Jun 03, 2021

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Two should be OK, but sometimes it gets confused and counts one computer as two. Let it sign you out and see if it fixes it.

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New Here ,
Jun 11, 2021 Jun 11, 2021

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ok, thanks but for the life of me, I can't find any place to sign it out? I did what you have suggested on one of the units and then even formatted it (was gifting it anyway) and still, it won't recognize? 

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