Non stop loading adobe identification

[Guest]

Hi,

i used to connect myself with differents computers my Imac at work or one of my colleagues and my pc laptop at home .

It worked well a time but now i am unable to connect and to use any adobe programme on my laptop.

When i click on my photoshop/indesign/illustrator desktop i get a loading screen, i think it means i have to disconnect another computer logged on adobe with the same account, but because it doesn't load i cannot disconnect another computer.

How can i make this screen to work ? because without it i can't launch any of adobe services in my laptop, making this very frustrating when i want to finish a project at home.

Thank you for your time,

Julieta

PS: here is a screenshot of the only screen i get

[John T Smith]

Mac Spinning Wheel https://forums.adobe.com/message/5470608

-Similar in Windows https://forums.adobe.com/message/5853430

[Guest]

Hello,

thanks for the answer but it doesn't seem to be adapted to my problem.

The answers are from 2013! 

I have the same issues than this conversation ( much more up to date) :

Adobe Creative Cloud Apps endless starting loop

but he didn't get any answers...

would you have something to recommend to do, I really need my adobe to work. I already uninstall and instal again and again.

Thank you,

Julieta