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Non stop loading adobe identification

Guest
Jan 25, 2019 Jan 25, 2019

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Hi,

i used to connect myself with differents computers my Imac at work or one of my colleagues and my pc laptop at home .

It worked well a time but now i am unable to connect and to use any adobe programme on my laptop.

When i click on my photoshop/indesign/illustrator desktop i get a loading screen, i think it means i have to disconnect another computer logged on adobe with the same account, but because it doesn't load i cannot disconnect another computer.

How can i make this screen to work ? because without it i can't launch any of adobe services in my laptop, making this very frustrating when i want to finish a project at home.

Thank you for your time,

Julieta

PS: here is a screenshot of the only screen i get

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Creative Cloud

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Community Expert ,
Jan 25, 2019 Jan 25, 2019

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Guest
Jan 29, 2019 Jan 29, 2019

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Hello,

thanks for the answer but it doesn't seem to be adapted to my problem.


The answers are from 2013! 

I have the same issues than this conversation ( much more up to date) :

Adobe Creative Cloud Apps endless starting loop

but he didn't get any answers...


would you have something to recommend to do, I really need my adobe to work. I already uninstall and instal again and again.

Thank you,

Julieta

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