Opaque billing item descriptions

[matthewl8488397]

I have just wasted 15 minutes of my life trying to understand the bill I have received. The main code I can't figure out is APCC (full item codes below).

I know we have Adobe Acrobat reader DC, we also have Photoshop elements and Premier Elements, neither of which should have an annual bill

Can anyone help?

65232729 APCC,ALL,MLP,DRI01,EUW,001,N/A,1 YR

[AxelMatt]

Sorry, but this is a public forum, not the link to Adobe support and  we can't help with that specific problem

Please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

You must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

[arij2010 · Accepted solution]

APCC stands for Acrobat pro DC annual subscription with monthly billing .

[Bani Verma]

Hi matthewl8488397,

Please contact the support through call/chat for billing queries: Contact Customer Care

**Be sure to remain signed in with your Adobe ID(email address) before accessing the link above**

You may review the following FAQ for more details: Common billing questions.

Hope this helps! Feel free to update the thread for more questions.

[Abambo]

Yes, the codes are quite difficult to understand, if you are not having the correct information.

If you get, however, a bill and you have only Acrobat reader and Ps Elements and Pr Elements than there is a problem. Either did you take a subscription for a different product or there is an error on the Adobe side. To come to that conclusion, you do not need the codes. The amount of the bill will lead to the product, in your Adobe id you find the details and for all other operations you will need to Contact Customer Care .