• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

PDF format.aip: missing plugin using Creative Cloud

New Here ,
May 30, 2012 May 30, 2012

Copy link to clipboard

Copied

Hi,

I just purchased Adobe Creative Cloud and after saving a project on Adobe Illustrator CS6, I tried to open the program again and an error message is coming up, "Missing required plugins. PDF format.aip."

I checked the plugin folder and it is in there, yet I cannot open Illustrator.  The other Adobe programs work, it is just Illustrator.

Does anyone know how to fix this so I can open Illustrator and get to work.  Thanks so much!

Also, I have an iMac.  Thanks.

-Phil

TOPICS
Creative Cloud

Views

32.6K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , May 31, 2012 May 31, 2012

This happens because of corrupted preferences of the application created on the first launch. Please use the Illustrator Uninstaller to uninstall the software and be sure to check the option to remove all preferences towards the end. Also remove any left behind files of Adobe Illustrator from /Applications/Adobe Illustrator CS6 and then reinstall.

Regards,

Anirudh

Votes

Translate

Translate
Explorer ,
May 31, 2012 May 31, 2012

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 31, 2012 May 31, 2012

Copy link to clipboard

Copied

This happens because of corrupted preferences of the application created on the first launch. Please use the Illustrator Uninstaller to uninstall the software and be sure to check the option to remove all preferences towards the end. Also remove any left behind files of Adobe Illustrator from /Applications/Adobe Illustrator CS6 and then reinstall.

Regards,

Anirudh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 15, 2014 Jan 15, 2014

Copy link to clipboard

Copied

I had this happen because I moved the actual .app file instead of copying an alias/shortcut to a folder on my dock. I moved the .app back to the Illustrator folder and it fixed the problem. No need to unintsall and reinstall in my case.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 11, 2014 Feb 11, 2014

Copy link to clipboard

Copied

I had the exact same thing happening to me with Illustrator and Photoshop, moved the .app files by mistake to some different folders and then when trying to open it I got the PDF Format.aip file missing error. I restarted it, didn't work, tried to replace the file with a fresh one, didn't work. In the end I moved the .app files back into their designated folder and both Photoshop and Illustrator opened straight away. No need to re-install them.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 14, 2016 Feb 14, 2016

Copy link to clipboard

Copied

LATEST

How do you find the file .step by step. and then move it.

send to [removed]  and this site.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines