Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Photoshop Elements "Serial Number Invalid"

New Here ,
Apr 23, 2017 Apr 23, 2017

Copy link to clipboard

Copied

I've owned Photoshop Elements since 2011, and just tried to install it on a new laptop. Now I'm being told my serial number is invalid - it has always worked before! And I haven't typed it in wrongly, either. Can anyone help?

Views

1.8K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Apr 25, 2017 Apr 25, 2017
Hi Houmans24203789,Based on what you have mentioned, you are unable to activate Adobe Photoshop Elements on your new laptop, you encountered invalid serial number and you have also tried solutions mentioned by Ned. In addition to what Ned said, please try steps mentioned in this document: -Error: "The serial number is not valid for this product" | Adobe Creative Suite and share the results. Thanks.

Likes

Translate

Translate
LEGEND ,
Apr 23, 2017 Apr 23, 2017

Copy link to clipboard

Copied

Error "The serial number is not valid for this product" | Creative Suite

https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

Error unable to validate serial number | CS6

https://helpx.adobe.com/creative-suite/kb/unable-validate-serial-number-ccm.html

Find your serial number

If you are unable to validate the serial number you can try the following:

For PC

1. Open run and type drivers and enter.

2. Look for etc folder.

3. Inside etc folder you will get hosts file please open it using notepad. if you find any entries follow this http://support.microsoft.com/kb/972034 to fix the hosts files.

4. Restart the Computer to complete the fix.

5. Try installing the Software. It should work fine.

For Mac

1.Click Go

2. Go to Folder-type /etc

3. Open hosts file and if entries are there please make a copy of hosts file on the desktop then delete all entries which says Adobe in it then save it.

4. Try installing the software again and it should work.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 23, 2017 Apr 23, 2017

Copy link to clipboard

Copied

Sorry, that didn't work. No idea what else to try.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 25, 2017 Apr 25, 2017

Copy link to clipboard

Copied

LATEST

Hi Houmans24203789,

Based on what you have mentioned, you are unable to activate Adobe Photoshop Elements on your new laptop, you encountered invalid serial number and you have also tried solutions mentioned by Ned. In addition to what Ned said, please try steps mentioned in this document: -Error: "The serial number is not valid for this product" | Adobe Creative Suite and share the results.

Thanks.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines