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Please help confused person with new Download Issue!

New Here ,
Nov 12, 2020 Nov 12, 2020

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Just purchased/attempting to download Photoshop Elements 2021.  Can't get beyond the "Sign in required".  Repeatedly done, but no progress.  Tried alternative email address. Tried re-downloading.

 

Secondly a little notification has been popping from right on desktop. Looks like the creative cloud logo & an issue with coresync libraries support or something.

 

I'm  pretty new to using Mac so need basic explanations/guidance if there's a real techy issue!

 

Thanks in advance

 

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Adobe Community Professional ,
Nov 12, 2020 Nov 12, 2020

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try a different browser and/or clear your browser's cache.

 

if that fails read here (about the middle of the page for downloading help), https://helpx.adobe.com/download-install/using/download-install-photoshop-elements.html

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New Here ,
Nov 12, 2020 Nov 12, 2020

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Thanks for taking the time to reply.

 

Got helpful advice from Adobe but still Macos Catalina would not play with this version of PS E!

 

Refunded.

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LEGEND ,
Nov 12, 2020 Nov 12, 2020

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It is asking you to Sign In using the Adobe ID (email address and password) you used to Buy the program.

 

Do you remember that email address and password you used when bought Ps Element 2021.

 

Where did you buy it from? Directly from Adobe or throught the Apple Mac App store (Bad Idea).

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New Here ,
Nov 12, 2020 Nov 12, 2020

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How does it work thank you

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LEGEND ,
Nov 12, 2020 Nov 12, 2020

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And Why are you asking this question?

Quote from above:

How does it work thank you

End Quote:

 

Do you have a question about a Specific Adobe software program? If you do please start your own Conversation in the forum (Community) for the Adobe program you need and or want help with by clicking the "Post to Community" button in the top right hand side of that forums home page.

 

2020-10-04 07_55_22-Lightroom Classic on Adobe Support Community.png

 

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New Here ,
Nov 12, 2020 Nov 12, 2020

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Thanks for taking the time to respond.

 

Yes I understood the signing in part no problem. But it was stuck in a loop with no escape!

 

purchased via Adobe's website.

 

Despite 'professional' help from Adobe still no joy.  

 

Opted for a refund.

 

Now to decide on an alternative photo editing/arty software that is compatible with Macos Catalina 10.15.

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New Here ,
Nov 12, 2020 Nov 12, 2020

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Ooops Posted my original response in wrong place - under Agbo's question!

 

Thanks for taking the time to respond.

 

 

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