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Problem reinstalling PSE-2019

New Here ,
Aug 21, 2020 Aug 21, 2020

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I purchased PSE 2019 online from Staples.  Was given a serial# and download code and all worked fine on Dell Inspiron running Win 10 Pro; Intel Core i7-3632QM CPU 2.20 GHz 64 bit OS.  I performed a system reset and cleaned out the HD and reinstalled all my various purchased programs.  PSE-2019 gives me the following:

FATAL: Sanity check for installation failed. Current OS version 10.0.10240 doesn't satisify OS requirements

FATAL: Error occured in install product workflow with error code 190

Same computer, same OS  what's the problem??

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correct answers 1 Correct answer

Adobe Community Professional , Aug 21, 2020 Aug 21, 2020
secure your install file(s), update your os and then install. you have win 10 1507.  i think win 10, 1607 or better is needed and 1809 or better is recommended. https://helpx.adobe.com/photoshop-elements/system-requirements.html

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Adobe Community Professional ,
Aug 21, 2020 Aug 21, 2020

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secure your install file(s), update your os and then install.

 

you have win 10 1507.  i think win 10, 1607 or better is needed and 1809 or better is recommended.

 

https://helpx.adobe.com/photoshop-elements/system-requirements.html

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Adobe Community Professional ,
Aug 21, 2020 Aug 21, 2020

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You do not have the lastest version of Win10. The latest Windows version is 10.0.19041.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 25, 2020 Aug 25, 2020

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All is good!!  Upgraded to Win 1907   Adobe downloaded and I am back in business

Thanks all

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Adobe Community Professional ,
Aug 26, 2020 Aug 26, 2020

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you're welcome.

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