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PS and AI crashes when safe or export files.

New Here ,
Apr 06, 2021 Apr 06, 2021

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Hi everybody,

I have a mac with Big Sur 11.2.3, and the CC apps all updated.

In the last few days i can, in PS or AI, open and edit files, but, when i try to save, save as or export files the software crashes. I've allready try to uninstall and install the apps, but the problem persits.

 

Any ideas?

Thank you for your help. 

 

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Adobe Community Professional ,
Apr 06, 2021 Apr 06, 2021

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New Here ,
Apr 06, 2021 Apr 06, 2021

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I just tried it, and it didn't work. The problem persists.

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Adobe Community Professional ,
Apr 06, 2021 Apr 06, 2021

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did you confirm your reset was successful (eg, by defining a custom keyboard shortcut and checking that it was reset)?

 

if no, do so.

 

if yest,

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html
click contact us (= cryptic icon in the lower right)

kglad_0-1617716849539.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Apr 06, 2021 Apr 06, 2021

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Still the same. 

I've contacted adobe support.

Thkz

 

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Adobe Community Professional ,
Apr 06, 2021 Apr 06, 2021

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you're welcome.

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