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I've tried installing After Effects trial and have received the error:
"After Effects can't continue: Error while accessing the preference files inside "/Users/Kelly/Library/Preferences/Adobe/After Effects/13.5", please verify the file permissions and try again."
I'm unable to verify file permissions because this file path doesn't exist.
I'm on a 2013 15" Retina Macbook Pro running OSX 10.9.5
Premiere Pro successfully downloaded. After Effects wont open and wont allow me to start a trial (because it thinks I've already started it?)
Thanks for any help ya'll can offer!
I don't have /Library/Preferences/Adobe or /Users/Kelly/Library (see pictures below)
I changed permissions to read+write for all users for the following:
and then restarted my computer to no avail.
Thanks for your help.
Thanks so much sam.am! Such a simple solution I've been blind to all day. You're a legend
You are most welcome
How about Windows 10? how to solve this problem?
That's what I tried first, but the only mode of contact the page offered was to talk to the forums (and yes, I'm signed in)
Kelly please try to create a new user account on your MAC and try on that.
Okay! Progress, it works on a new mac user account...
Thanks for bearing with me!
You are welcome!
P.S. when using Adobe forums, please mark helpful/correct responses of Staff/helper, if there are any.
I still don't know how to make the program work in my own account though...
In your account, there are permissions issue.
You will need to contact your IT team (if any) to fix them or else the Adobe programs would work over the new user account only.
if i uninstall and reinstall the program will the trial still be usable?
all the other adobe programs have worked fine. i dont have an IT team, all I have is you sheena!
Please check the private message I sent to you.
I've also successfully installed and used Photoshop and Media Encoder. It's just After Effects that is playing up, which was the original app I was trying to install.
If I uninstall and reinstall will my 30 day trial still be usable?