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"please connect to the internet and retry"

New Here ,
Mar 17, 2016 Mar 17, 2016

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I have Windows 7. While trying to install Lightroom 6 that I just bought new, it keeps saying "please connect to the internet and retry" (just as it did when I tried to do the trial version) but I am connected. I checked the firewall and it seems to be fine for letting the program through. Clock is set properly. Getting extremely frustrated as I don't have all day to go through pages trying to find answers and to say the least, I am NOT well versed in computer lingo, etc.

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correct answers 1 Correct answer

Adobe Employee , Mar 17, 2016 Mar 17, 2016
Hi Thomasd40544814,Please refer to this document : Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite applicationsAlso try the below steps for help:1- Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, McAfee site/web adviser, internet security toolbar etc )2- Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help3- Disable Firewall of the Internet security pro...

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Adobe Employee ,
Mar 17, 2016 Mar 17, 2016

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Hi Thomasd40544814,

Please refer to this document : Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite appli...

Also try the below steps for help:

1- Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, McAfee site/web adviser, internet security toolbar etc )

2- Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help

3- Disable Firewall of the Internet security program installed on computer.

4- Kindly check if you have any adobe entries in your HOSTS file, if there are any entries in it then that means Adobe is getting blocked on your machine.

Refer to SOLUTION 3 in the following document to check and correct the HOSTS file : Adobe Creative Cloud apps revert to trial mode after CC 2015 update

Let us know if this helps.

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New Here ,
Mar 21, 2016 Mar 21, 2016

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Thanks very much for taking the time to reply to my question. I'm not quite sure how to disable my adaware program but I will try to do the sign up procedure for being disconnected. Thomas

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New Here ,
Aug 18, 2020 Aug 18, 2020

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It works. Thank you very much Bani

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New Here ,
Dec 04, 2020 Dec 04, 2020

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worked for me

ps: use use also second method of this video https://www.youtube.com/watch?v=nTizVv_H6Kw

Hi dear visitor! *** This is multiType ***In this video tutorial i will show you how to fix. Adobe creative cloud errorDONATE.JazCash: +923450746145which i...

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New Here ,
Nov 21, 2021 Nov 21, 2021

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I was able to solve this problem for Adobe Premier Pro CS6 installation on Win7.

It was caused by Adobe/Microsoft moving early 2021 to a new network protocol TLS 2.1

I wrote it up for forums:

https://community.adobe.com/t5/premiere-pro-discussions/premier-pro-cs6-new-install-with-w7-problem/...

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Community Beginner ,
Nov 26, 2021 Nov 26, 2021

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For those stumbling across (typically me who is inpapable of deactivating a CS6 suite installed on a 2017 Retina iMac), this is TLS 1.2 that surfboy501 meant and not 2.1 (such a thing doesn't even exist yet). Now how to ensure that Adobe deactivation process is properly using TLS 1.2 under MacOS? Hmm, that's the big question.

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