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"Unknown Server Error" - That's what the CC program says when I try to log in! Help!

Explorer ,
Jun 17, 2013 Jun 17, 2013

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The CC Program updated and now I can't log in! 

I wanted to update my Adobe programs to CC versions.  I saw that they were all ready in the Program Manager, but I restarted first because I wanted everything to update perfectly.  OOPS, When I restarted the Application Manager said it was auto updating.  The new one seems to be merged with the Creative Cloud panel.  Now every time I try to log in I just get "Unknown Server Error".

I checked on the program manager which ones needed updating and uninstalled those because I have a 120g ssd C: drive on my video editor PC.  Now my programs are gone and I can't install the new ones!!!   HELP!!

I have been long awaiting the CC release (because there is a significant bug in Premiere that I was anxiously awating a fix for promised in C...   I am rignt in the middle of a project for a client that used footage that suffered from this bug.  Since I tried to upgrade, I'm out of the frying pan and it to the fire.  Now I'm really stuck!

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correct answers 1 Correct answer

Explorer , Jun 18, 2013 Jun 18, 2013
The opm.db file delete got me back on track (Mac OSX 10.8.4). Also sent the PDApp.log to priyank. Thanks guys!

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New Here ,
Jun 18, 2013 Jun 18, 2013

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Worked for me. Thanks

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Adobe Community Professional ,
Jun 18, 2013 Jun 18, 2013

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Hi Bas,

This worked for me to. Thanks!

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New Here ,
Jun 18, 2013 Jun 18, 2013

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Thanks!

Deleting the opm.db and relogging into CC worked for me as well!

Thanks for the hint!

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Explorer ,
Jun 18, 2013 Jun 18, 2013

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The opm.db file delete got me back on track (Mac OSX 10.8.4). Also sent the PDApp.log to priyank. Thanks guys!

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Explorer ,
Jun 18, 2013 Jun 18, 2013

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Just to say this worked, Thankyou. it was really helpful to knowabout the "hidden" User library on the Mac. You learn something new everyday...!

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Community Beginner ,
Oct 22, 2013 Oct 22, 2013

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LATEST

Thank you!

It worked for me.

Adobe CC | Mac OS X 10.8.5

Cheers,

Egils

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New Here ,
Jun 18, 2013 Jun 18, 2013

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Same problem here!

I did everything written before but still unable to access creative cloud apps!

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New Here ,
Jun 18, 2013 Jun 18, 2013

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Same here...

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New Here ,
Jun 18, 2013 Jun 18, 2013

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Please fix the Unknown server error Adobe team - Same problem here

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New Here ,
Jun 18, 2013 Jun 18, 2013

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Same Problem for the 'unknown server error'. And now can't use Muse anymore... because enable to log in creative cloud...!!!!

I'm running Windows 7 (64 bits)

on more hint:

when try to log in 'folio builder' with indesign CC I got this error

doc2.png

so it's not a connection to the 'adobe server' for authentification that it's not working (try to mispelle use user id, you will realize that you have the connection). It's after the validation with the server.

So it's seem that is a local problem not a connection problem

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Adobe Employee ,
Jun 18, 2013 Jun 18, 2013

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Hi,

For users facing "Unknown Server Error" on logging in to Creative Cloud. Can you please mail PDApp.log from location :

1. %temp% in Windows

2 ~/Library/Logs/PDApp.log

to priyjain@adobe.com

To get this working please follow solution described by BasBrinkman. Please send us the log files this would help us in debugging the issue.

-Priyank

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New Here ,
Jun 18, 2013 Jun 18, 2013

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This sounds like a stupid question but I have no opm.db file to delete in my OOBE folder. I can't find that file anywhere on my computer.

(Library/Application Support/Adobe/OOBE/PDApp) Are my only options. Is there something else to delete to make the fix work?

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Adobe Employee ,
Jun 18, 2013 Jun 18, 2013

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Hi,

Location of OPM.db would be ~/Library/Application Support/Adobe/OOBE/opm.db

Priyank

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New Here ,
Jun 18, 2013 Jun 18, 2013

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Screen Shot 2013-06-18 at 11.22.39 AM.png

I am missing something then...I think I am in the right spot but there is nothing there.

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Engaged ,
Jun 18, 2013 Jun 18, 2013

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The ~ indicates the user library. This library is hidden on OS X 10.7 > To find the right location use:

http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Method 2

Hold down the Alt (Option) key when using the Go menu. The user library folder is listed below the current user's home directory.

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New Here ,
Jun 18, 2013 Jun 18, 2013

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Thankyou Dvd, I didn't know that the user's library was hidden.

Deleting the opm.db worked for me too.

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New Here ,
Aug 09, 2013 Aug 09, 2013

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After going as far as post 24, I went back to the tried and true time machine and restored my old Adobe manage and assorted file.  Restarted the MacBook Pro and started Adobe Application Manager.app.  after a few minutes with the whirling ball of doom, the applications came up and Bridge CC is now downloading properly.

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