Receiving Error 301 on Mac CC

Community Beginner ,
Jan 29, 2019 Jan 29, 2019

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I'm receiving a 301 error when trying to update my apps on my Mac (Mojave).  I've reinstalled AAM.  No luck. 

Any ideas?

--Robert

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correct answers 1 Correct answer

Adobe Community Professional , Jan 29, 2019 Jan 29, 2019
this was originally posted 2 years ago and several people are posting about a newer easier-to-apply solution from nmsoy (which i don't see in this thread). anyway, here is an updated post for cc app problems.  the steps below the bold text was the answer 2 years ago that many are calling (appropriately) the nuclear option.  but there several less aggressive steps that can now be taken because adobe, in the past 2 years, has added the ability to reset the cc app preferences and to repair the cc...

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Adobe Community Professional ,
Jan 29, 2019 Jan 29, 2019

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this was originally posted 2 years ago and several people are posting about a newer easier-to-apply solution from nmsoy (which i don't see in this thread).

 

anyway, here is an updated post for cc app problems.  the steps below the bold text was the answer 2 years ago that many are calling (appropriately) the nuclear option.  but there several less aggressive steps that can now be taken because adobe, in the past 2 years, has added the ability to reset the cc app preferences and to repair the cc app without requiring a reinstall.  these less aggressive steps are listed below:

 

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Community Beginner ,
Jan 30, 2019 Jan 30, 2019

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Appears to have solved the problem.  Photoshop is installing at the moment and I'll keep going on the apps.

Thanks for the fix!

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Adobe Community Professional ,
Jan 30, 2019 Jan 30, 2019

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you're welcome.

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Community Beginner ,
Sep 14, 2020 Sep 14, 2020

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100% do not do this. Follow the actual correct solution from NMSOy below from 03/18/2020. Uninstalling is a total waste of time, and you lose all your preferences in the process. Repair your Creative Cloud application. Your CC apps themselves are not the issue.

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New Here ,
Oct 28, 2020 Oct 28, 2020

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You just saved me hours of re-downloading and reinstalling! I can't believe all the thread suggest people uninstall everything! 

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Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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My nick "nmsoy" got changed to "petiili", so maybe thats why you didn't spot it.. Anyways, great that there are plenty of ways to recover these days, plus this problem has only happened me once so far 🙂  

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New Here ,
May 05, 2021 May 05, 2021

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Worked great for me.  Thank you for the guidance.

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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you're welcome.

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New Here ,
Sep 23, 2021 Sep 23, 2021

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Thank you, God bless you.

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Adobe Community Professional ,
Sep 23, 2021 Sep 23, 2021

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you're welcome.

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Community Beginner ,
Mar 18, 2020 Mar 18, 2020

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For me, it was enough to run Applications/Adobe Creative Cloud/Uninstall Adobe Creative Cloud

 

There is a "Repair" option. After repair, updates are working again without any uninstallation/cleanup.

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Explorer ,
Mar 23, 2020 Mar 23, 2020

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Yep, same. Don't start with the nuclear option, that's likely to be overkill.

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New Here ,
Apr 05, 2020 Apr 05, 2020

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This worked perfectly for me. Thanks a lot for posting.

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Explorer ,
Apr 10, 2020 Apr 10, 2020

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I think the solution posed by NMSOy is much easier and more effective than doing a full-suite reinstallation. I tried this myself just now and I was able to run the Creative Cloud application again.

 

If you try this and you keep getting the 301 error or cannot connect to the Adobe server, then by all means try the more comprehensive option.

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Community Beginner ,
Apr 18, 2020 Apr 18, 2020

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Big +1 for this solution.  The repair button works a treat.

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Explorer ,
Apr 21, 2020 Apr 21, 2020

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Thanks a lot, NMSOy.

Your solution worked fine for me too!

Wamly,

Lars

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New Here ,
Apr 23, 2020 Apr 23, 2020

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Yes, thank you NMSOy. This is the solution. Don't bother uninstalling everything that will waste so much time. I have tons and tons of plug-ins for After Effects so having to remove and reinstall all of that would have been a nightmare. I didn't even know about the 'repair' feature on uninstall. Thank you!!!!!!

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New Here ,
Apr 23, 2020 Apr 23, 2020

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Thank you very much NMSOy. Your suggestion solved my Error 301 problem.

Warm regards,

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Explorer ,
Apr 24, 2020 Apr 24, 2020

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Thanks, NMSOy, that simple uninstall an reinstall of just the Creative Cloud app solved for me too...appreciate the less invasive solution!

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Community Beginner ,
May 12, 2020 May 12, 2020

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Boom! Worked like a charm. Thank you so much for posting this. Much better option than going all nuclear. Whew!

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New Here ,
Jun 19, 2020 Jun 19, 2020

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Yes.  Running the repair fixed the problem and is probably the correct answer.  Thank you for saving me from uninstalling the entire world, including finding...  what is a plist?

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Community Beginner ,
Jun 20, 2020 Jun 20, 2020

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A plist... "To provide a better experience for users, iOS and macOS rely on the presence of special metadata in each app or bundle." Look here:

https://developer.apple.com/library/archive/documentation/General/Reference/InfoPlistKeyReference/In...

 

Cheers,

Jens

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Community Beginner ,
Jun 21, 2020 Jun 21, 2020

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I can also confirm that this solution helped and solved it in not time (compared to the suggestion of Adobe!).

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Participant ,
Jun 23, 2020 Jun 23, 2020

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When I first read the "other solution", I had to laugh a little, thinking to myself "that is not a solution, that is a living nightmare...no way!"

But then I was reminded by your solution that sanity still exists. Thanks so much for pointing out this straightforward repair method. I don't think it existed a couple of years ago when I *did* have to do a complete un- and re-install of the entire CC Suite. Something that really takes a day or two, when you have as many plugins and customizations as some of us do.

Thank you!

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