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first, reset the cc app: to reset the cc desktop app, make sure it's in the foreground, then press:Win: Ctrl + Alt + RMac: Cmd + Opt + Rif that fails, try to repairhttps://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.htmlif that fails go ahead and uninstall/reinstall per the above linkif that fails, do a clean cc install following each applicable step:uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.htmlthen uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.htmlclean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.htmlrestart your computer (don't skip this)reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloudif you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.htmluse the desktop app to install your cc programs/trials