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Solution for AAM Updater Error : U44M1I210

Community Beginner ,
Nov 08, 2012 Nov 08, 2012

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After getting Creative Cloud a couple of days ago then running into Updater Error U44M1l210 over and over and making the mistake of calling tech support (which was no help - "just reset it / download from the site" - even though resetting does nothing and the site doesn't have all the updates AAM does), I've finally got a working solution.

Essentially it's a permissions issue. Not sure why it affects some and not others, but I was logged in as an administrator and it still failed to have permissions to update despite admin password entry.

So, here's what you do. You need to open AAM and Update with superuser permissions.

1. Open Terminal

2. Copy and Paste the following, then hit enter:

sudo "/Library/Application Support/Adobe/OOBE/PDApp/core/Adobe Application Manager.app/Contents/MacOS/PDApp"

3. It will prompt you for your password, enter it.

4. The Adobe Application Manager will open with sudo (elevated/superuser) permissions.

5. Open one of your Creative Cloud programs.

6. Go to Help>Update...

7. The updater dialog will open. Update as normal, it will work this time.

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Adobe Employee ,
Nov 21, 2012 Nov 21, 2012

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Thank you for sharing your solution.

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New Here ,
Jan 14, 2013 Jan 14, 2013

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Didnot prompt for password

and this is what it said ?

The updater window opened but the 3 programs to nbe update have already been update but say the require update.

So what do i do now ?

Thanks!!

objc[5394]: Class HTTPHeader is implemented in both /Library/Application Support/Adobe/OOBE/PDApp/CCM/CCMNative.dylib and /Applications/Utilities/Adobe Application Manager/UWA/UpdaterCore.framework/Versions/A/UpdaterCore. One of the two will be used. Which one is undefined.

objc[5394]: Class ProxyManager is implemented in both /Library/Application Support/Adobe/OOBE/PDApp/CCM/CCMNative.dylib and /Applications/Utilities/Adobe Application Manager/UWA/UpdaterCore.framework/Versions/A/UpdaterCore. One of the two will be used. Which one is undefined.

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Community Expert ,
Feb 20, 2013 Feb 20, 2013

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Thanks. 

Here's another possible solution that was posted by Adobe Staff:

http://forums.adobe.com/thread/1086106

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New Here ,
May 08, 2013 May 08, 2013

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Thank you!

I have been battling this for so long - this did the trick!

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New Here ,
Nov 19, 2013 Nov 19, 2013

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After multiple phone calls and emails to tech support about this issue I was hoping that this would solve the issue for me. I've tried command line fixes a few times now and like the others this one doesn't fix the issue for me.

Still get:

There was an error installing this update. Please quit and try again later. Error Code: U44M1I210

I can install applications but can't update them (OSX 10.9). I guess I could delete and install each time there is an update, but major PITA.

Unfortunately calling Adobe tech support is a very frustrating experience. I've had dropped calls, had to repeat my information every time (spelling out each letter of my email address with a word) and finally get offered the same solution that doesn't work.

[edit]

http://helpx.adobe.com/creative-cloud/kb/update-error-u44m1i216.html

Fixed my issue

🙂

Message was edited by: liamcampbell

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Community Beginner ,
Nov 20, 2013 Nov 20, 2013

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This is a solution that predates the Creative Cloud Launcher (ie. back in the App Manager days) and was done in Snow Leopard. It would need to be readjusted for CC and Mountain Lion / Mavericks.

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New Here ,
Nov 20, 2013 Nov 20, 2013

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Turns out I jumped the gun and this didn't fix my issue, just delayed the error message. I am able to delete/uninstall apps either directly or with the Adobe Clean Up tool then reinstall them via the CC app, but they reinstall without successfully applying any updates.

All the other possible solutions Adobe have provided haven't worked to date, including command line fixes for permissions, deleting old Adobe App Manager etc.

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New Here ,
Oct 25, 2014 Oct 25, 2014

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Well after 5 days of searching, finally a solution..

Many thanks.

Dear Adobe Support team,

Everytime i ask for help, its a nightmare.

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Community Beginner ,
Nov 29, 2014 Nov 29, 2014

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isn't working for me.. None of these sollutions work for me.. Yosemite

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Adobe Employee ,
Dec 01, 2014 Dec 01, 2014

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Simnymonnaxx if the solution from this older discussion is not resolving your issue then I would recommend creating a new discussion with the specific errors you are facing.  The U44M1I210 error indicates a failure to extract the downloaded ZIP/DMG.

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Adobe Employee ,
Dec 01, 2014 Dec 01, 2014

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I would also recommend review Error U44M1I210 | Install updates which discusses locating the installation logs for the update to locate the exact error preventing the update.

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Explorer ,
Aug 05, 2015 Aug 05, 2015

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This doesn't worked for me either.

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New Here ,
Aug 05, 2015 Aug 05, 2015

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For me it is also not working. Have done all the suggestions in this discussion

Strange that it is only now not working with the new updates

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Explorer ,
Aug 05, 2015 Aug 05, 2015

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LATEST

You have tried this one by one? This really worked very well for me.

1. Logout from Adobe Creative Cloud and uncheck "boot at startup"

2. Uninstall the dedicated app

3. Use "AdobeCreativeCloudCleanerTool", to uninstall "Adobe Creative Cloud"

4. Delete User>Library>Application Support>Adobe> Folder AAMUpdater

5. Delete MacHD>Library>Application Support>Adobe> Folder AAMUpdater

6. Delete MacHD>Library>Application Support>Adobe> Folder AAMUpdaterInventory

REBOOT

7. Install Adobe Creative Cloud again

8. Install the dedicated app.

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New Here ,
Dec 07, 2014 Dec 07, 2014

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This is what worked for me:

to fix this (on a PC)

1: open up the Creative Cloud control panel, and quit out.

2: Navigate to C:\Users\YOUR_USERNAME\AppData\Local\Adobe\AAMUpdater

3: Delete (or rename) the directory named "1.0"

4: restart Creative Cloud

5: Got to the App manager and update

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Community Beginner ,
Dec 16, 2014 Dec 16, 2014

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This also worked for me! Thanks for the solution.

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New Here ,
Jan 14, 2015 Jan 14, 2015

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Thank goodness for you sir!

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New Here ,
Feb 24, 2015 Feb 24, 2015

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Deleting this folder as suggested worked for me:

C:\Users\YOUR_USERNAME\AppData\Local\Adobe\AAMUpdater\1.0

It was a very stubborn error, I had completely removed all four Adobe products plus CC, started from scratch, did not fix it... which makes sense now, the problem was basically in a cache folder in AppData which didn't get deleted. I wonder if they accidentally sent out an update with a bad signature or something like that, or a bad signature reference file, and then CC kept trying to apply the same update and not validate it.

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Community Beginner ,
May 01, 2015 May 01, 2015

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Do not uninstall your apps  but follow Chelfyn Baxter post and make sure everything related to adobe is turned off, even those that run in background. I am not sure how to do that in Apple OS but in PC Alt+Ctrl+Del and get in task manager, end any task related to Adobe!

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Community Beginner ,
Dec 12, 2014 Dec 12, 2014

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This worked for me

On a mac:

User > Library > Application Support > Adobe > AAMUpdater > 1.0

Delete the 1.0 folder. Quit and restart Creative Cloud. Update as normal

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New Here ,
Mar 12, 2015 Mar 12, 2015

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I ran a ccleaner registry cleanup. It solved the problem. It didn't seem to enable an update but simply stopped showing that an update was needed.

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New Here ,
May 06, 2015 May 06, 2015

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HERE'S A FIX (because my rights were fine)

After trying to download the updates:
a) search for "setup.dmg" on your Macintosh HD (the file path is visible in the first picture)
b) start the disk utility tool
c) you should see the DMG files there, choose the one you wanna install and go to "recovery"
d) back in the finder just copy this "setup.dmg" in the same place, the name is irrelevant
e) draw it into the target field ("Zielmedium") of the recovery tool and push "recovery" ("Wiederherstellen")
f) now you can doubleclick the copied file and update as usual.Bildschirmfoto 2015-05-06 um 13.22.48.png

Bildschirmfoto 2015-05-06 um 13.22.28.png

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New Here ,
Aug 04, 2015 Aug 04, 2015

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OK - I hope this helps someone because it's been driving me crazy looking for a solution.

I followed the advice above to look at the set up files in Disk Utility - from there I followed the path to locate where they were installed.

Which was /Library/Application Support/Adobe/AAMUpdater/1.0/Install

In there you **should** find the nasty folders for the applications that are stuck installing.

I just deleted the folder related to the stuck program and tried again through the CC updater and Viola - done!

Hope this helps!

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Explorer ,
Aug 04, 2015 Aug 04, 2015

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This worked for me:

1. Logout from Adobe Creative Cloud and uncheck "boot at startup"

2. Uninstall the dedicated app

3. Use "AdobeCreativeCloudCleanerTool", to uninstall "Adobe Creative Cloud"

4. Delete User>Library>Application Support>Adobe> Folder AAMUpdater

5. Delete MacHD>Library>Application Support>Adobe> Folder AAMUpdater

6. Delete MacHD>Library>Application Support>Adobe> Folder AAMUpdaterInventory

REBOOT

7. Install Adobe Creative Cloud again

8. Install the dedicated app.

Hope that helps.

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