Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


The Creative Cloud App crashes the WIFI network | Any ideas?

New Here ,
Apr 05, 2020 Apr 05, 2020

Copy link to clipboard

Copied

Hey There!

I'm facing the following problem and I hope you can help me:

 

In brief, whenever I install the creative cloud app on my laptop (Acer, Windows 10), it crashes the wifi network for any device (e.g. mobile phone, another laptop, and even for the laptop that has the CC installed) that wants to connect to the network. 

 

What I could find out so far:

  1. The only 2 solutions so far to get the WIFI network working again: Switching off the WIFI on the laptop that has the CC app installed or deleting the CC app from the system.
  2. The issue appears independently from the device. I installed the CC app on a brand new laptop (Asus, Windows 10) and the problem is the same.
  3. The issue seems to appear independently from other programs. The problem appears even after fromatting the laptop.
  4. Deleting the antivirus (Norton) doesn't work.
  5. The device that has the CC app will get internet only for around 5 seconds. Then it crashes everything. No internet via WIFI, ethernet connection or WIFI usb adaptor.
  6. The laptop that has the CC app installed, causes the same problems to other WIFI networks.
  7. The problematic laptop can connect without any problems to a mobile hotspot.

 

Do you have any advice on how to overcome these issues?

 

Thanks a lot,

Yannick

TOPICS
Creative Cloud, Installation

Views

1.4K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 05, 2020 Apr 05, 2020

Copy link to clipboard

Copied

Wifi crashes like , is the Windows pops up error when it happens? or simply Wifi connection gets disconnected?

or Does the Windows go to BSOD screen?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 06, 2020 Apr 06, 2020

Copy link to clipboard

Copied

Actually, there is no error message at all. At one moment after installing the creative cloud app, the Internet connection stops working. That means, the device appears connected with a full signal but no page will load. It goes forth back like this: I delete the CC app it works again, I install it it stops working.

 

Interestingly all other devices that try to connect to the WIFI network will have the same problem of pages no loading.

 

Right now, I have the CC apps on a laptop installed that I keep offline and not connected to the WIFI. This is the only way to have both, the apps running and keep the WIFI working. But, honestly, it's not a very convenient solution.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 24, 2020 Jun 24, 2020

Copy link to clipboard

Copied

I'm experiencing the same problem with the latest Mac update. I have a book going to print this week so any URGENT help would be very appreciated!!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 07, 2020 Nov 07, 2020

Copy link to clipboard

Copied

How did you solve? I have the same problem right now

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 02, 2021 Aug 02, 2021

Copy link to clipboard

Copied

I have the same problem, my wifi adapter crash everytime I open Adobe Photoshop

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Aug 02, 2021 Aug 02, 2021

Copy link to clipboard

Copied

Do you have exactly the same symptoms

- ACER laptop?

- No error message

- Entire Wifi Network is not working?

 

Which laptop? What Wifi network device?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 30, 2021 Sep 30, 2021

Copy link to clipboard

Copied

Did you manage to fix it cause i am facing exactly the same problem now and i can't find solutions that really work!! It's driving me crazy 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 11, 2021 Nov 11, 2021

Copy link to clipboard

Copied

LATEST

Same problem, this just started after years of using CC fine.

 

I've tested this 4 times now and it works every time: Adobe Creative Cloud shows an update available for Photoshop. I click the blue "update" button. Within about 10 seconds I lose all connectivity. All devices in the home go offline. The Adobe update fails and says I'm offline. 

 

The only way to get comnected again is restarting the router. I have also restarted my PC and tried again and gotten the same behavior. Router: Orbi Model RBR750 ("RBK753S"), connected to AT&T Fiber. I updated to Win11 last week. I can run speed testes and other large downloads fine.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines