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Transfering license of Adobe Master Collection CS6

New Here ,
Jan 10, 2018 Jan 10, 2018

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Recently I've bought Adobe CS6 from reseller. We started transfer of license and he claims Adobe contacted him after 2 days saying transfer is complete but nothing changed - product doesn't appear on my Adobe account in plans and products and I can't use option "register older product". So I can't even confirm if the trasfer was already made? when I enter the license numer there's information "this product was already registered and cannot be add again.
What should I do to have it oon my account?
Thank you!

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correct answers 1 Correct answer

Community Expert , Jan 10, 2018 Jan 10, 2018

you won't be able to re-register it, but you should be able to activate it with your serial number.

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Community Expert ,
Jan 10, 2018 Jan 10, 2018

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you won't be able to re-register it, but you should be able to activate it with your serial number.

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New Here ,
Jan 10, 2018 Jan 10, 2018

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Thank you for your answear.

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Community Expert ,
Jan 10, 2018 Jan 10, 2018

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you're welcome.

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Community Expert ,
Feb 14, 2020 Feb 14, 2020

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Be careful; this sounds extremely suspicious:

 

"he claims Adobe contacted him after 2 days saying transfer is complete, but nothing changed - the product doesn't appear on my Adobe account in plans and products and I can't ... even confirm if the transfer was already made?"


There are no authorized resellers of CS6/CS5/etc. any longer because the product line has been EOL for many years – but nevertheless, unsurprisingly, scams abound!

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Community Expert ,
Feb 14, 2020 Feb 14, 2020

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Not sure why we resurrected a post from 2018.  But the message is a good one.

 

Also do not be tempted to buy Creative Suite  from auction sites like eBay.  All too often the software is pirated, hacked or contains malware.  It's not worth the risks for unsupported products that have no future.  

 

=================

Beware of fake Adobe reps offering to sell you software or take control of your computer.  It's a scam.  Run away!

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Feb 14, 2020 Feb 14, 2020

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Thanks, Nancy – all excellent advice!

 

Resurrected because the OP's description sounded super-fishy to me, and plenty of folks still see older threads via search engines.

 

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