trouble installing premier rush

New Here ,
Jan 13, 2021 Jan 13, 2021

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When trying to install premire rush, I get this message:

"the code execution cannot proceed because VCRUNTIME140.dll was not found. Reinstalling the program may fix this problem." An identical message is second but with MSVCP140. Any suggestions?

 

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correct answers 1 Correct answer

Adobe Community Professional , Jan 13, 2021 Jan 13, 2021
open your control panel > uninstall a program > search for microsoft visual etc don't uinstall.  click change to start repair.

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Adobe Community Professional ,
Jan 13, 2021 Jan 13, 2021

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that's an ms visual c++ issue.

 

you may be able to resolve by updating your os. 

 

if that fails, update your visual c++ versions

 

if that fails, repair your visual c++ versions.

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Adobe Community Professional ,
Jan 13, 2021 Jan 13, 2021

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That is a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/ to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
https://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html

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New Here ,
Jan 13, 2021 Jan 13, 2021

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I have windows pro 10. I don't even know where visual c++ is on my computer

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New Here ,
Jan 13, 2021 Jan 13, 2021

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I dont see Visual Studio on my computer

 

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Adobe Community Professional ,
Jan 13, 2021 Jan 13, 2021

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open your control panel > uninstall a program > search for microsoft visual etc

 

don't uinstall.  click change to start repair.

 

vis c.png

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New Here ,
Jan 13, 2021 Jan 13, 2021

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This totally worked! Thank you guys!

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Adobe Community Professional ,
Jan 13, 2021 Jan 13, 2021

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you're welcome.

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